F&B Operations Executive: Luxury Resort Guest Experience

InterContinental Hotels Group; Umluj; On-site; SAR 300,000 - 550,000; Full time

Job summary

InterContinental The Red Sea Resort seeks an Assistant Director of Food & Beverage to support the Food & Beverage Manager in daily operations across all outlets. The role focuses on guest service, quality, and compliance with hotel and IHG standards.

You will supervise supervisors and colleagues, plan events, monitor costs, train staff, and ensure smooth collaboration with Kitchen, Front Office, Housekeeping and other departments. English proficiency required; flexibility for shifts is expected.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum of 3–5 years of relevant Food & Beverage experience, preferably within a luxury hotel or resort.
• Previous supervisory or management experience in Food & Beverage operations.
• Strong knowledge of Food & Beverage service standards and hotel operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Good financial and cost-control awareness.
• Proficiency in English; additional languages are an advantage.
• Ability to work flexible shifts, weekends, and public holidays according to operational requirements.

Responsibilities

• Assistant Director of Food & Beverage in managing the daily operations of all Food & Beverage outlets.
• Ensure exceptional guest service and maintain high standards of hospitality at all times.
• Supervise and support Food & Beverage supervisors, team leaders, and colleagues.
• Monitor service standards, food quality, presentation, cleanliness, and overall outlet performance.
• Ensure compliance with hotel policies, IHG standards, health and safety regulations, and food hygiene requirements.
• Assist with staffing, scheduling, attendance, training, coaching, and performance management.
• Conduct regular outlet inspections and ensure operational standards are consistently maintained.
• Handle guest feedback and complaints professionally and ensure timely resolution.
• Assist in monitoring Food & Beverage revenue, costs, inventory, and departmental expenses.
• Support inventory control, stock-taking, ordering, and proper storage of Food & Beverage items.
• Coordinate with Kitchen, Front Office, Housekeeping, Engineering, Finance, and other departments to ensure smooth operations.
• Assist in planning and executing events, functions, promotions, and special guest experiences.
• Monitor colleague adherence to grooming, service, and professional standards.
• Prepare and review operational reports and provide feedback to the Food & Beverage Manager.
• Support the implementation of departmental goals, initiatives, and business strategies.
• Act as the Food & Beverage Manager in their absence when required.
• Perform any other duties and responsibilities assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem solving

Cost & revenue awareness

Planning & organization

Quality & service orientation

Coaching & development

Attention to detail

Proficiency in English

Education

Bachelor’s degree or diploma in Hospitality Management, Food & Beverage Management, or related field

Job description

InterContinental The Red Sea Resort seeks an Assistant Director of Food & Beverage to support the Food & Beverage Manager in daily operations across all outlets. The role focuses on guest service, quality, and compliance with hotel and IHG standards.

You will supervise supervisors and colleagues, plan events, monitor costs, train staff, and ensure smooth collaboration with Kitchen, Front Office, Housekeeping and other departments. English proficiency required; flexibility for shifts is expected.