Strategic Enterprise CSM, Data Analytics SaaS (Saudi)

Incorta, Inc.; Riyadh; On-site; SAR 260,000 - 360,000; Full time

Job summary

Incorta is seeking an Enterprise Customer Success Manager in Saudi Arabia to partner with large enterprise customers, helping them derive measurable value from the Incorta platform and to grow the partnership across teams. This role blends technical acumen, business consulting, executive relationship management, and customer advocacy.

You will work with Account Executives, Solution Engineers, and Support to ensure customer success, adoption, and retention while expanding opportunities and

Qualifications

• 4 years of experience in technical implementations or Sales Engineering.
• Saudi nationality is required.
• Fluency in Arabic and English.
• Ability to travel up to 50% of the time.

Responsibilities

• Foster and grow relationships with assigned enterprise customers.
• Drive adoption, retention, and long-term success.
• Lead technical sessions to design solutions using the Incorta Designer.
• Deliver hands-on product enablement sessions.
• Set goals and KPI targets with customers and help achieve them.
• Advocate customer needs across departments with diplomacy.
• Stay current on Incorta products and internal processes.
• Coordinate with internal teams for escalation and resolution.
• Capture customer references, case studies, and testimonials.

Skills

Customer Success

Sales Engineering

SaaS experience

Tools

Salesforce

Job description

Incorta is seeking an Enterprise Customer Success Manager in Saudi Arabia to partner with large enterprise customers, helping them derive measurable value from the Incorta platform and to grow the partnership across teams. This role blends technical acumen, business consulting, executive relationship management, and customer advocacy.

You will work with Account Executives, Solution Engineers, and Support to ensure customer success, adoption, and retention while expanding opportunities and