Enterprise IT Operations & Platform Leader

MIS - Al Moammar Information Systems Co.; Riyadh; On-site; SAR 1,200,000 - 1,800,000; Full time

Job summary

MIS - Al Moammar Information Systems Co. is seeking a senior IT operations leader in Riyadh to oversee enterprise operations, EOC & service desk, and drive rapid incident response.

The role manages service continuity, ITSM/ITOM governance, vendor relationships, and security/IAM platforms, including Oracle Apps DBA, monitoring, and automation initiatives. A strategic focus on DR, capacity planning, and DevSecOps is required.

Responsibilities

• Lead Enterprise Operations, EOC & Service Desk activities.
• Manage Major Incident Management (MIM) and ensure rapid service restoration.
• Oversee Service Desk and Field Support teams, ensuring SLA and CSAT targets.
• Administer and govern ServiceNow ITSM/ITOM, CMDB, workflows and automation.
• Manage vendors and escalated COTS application support.
• Lead Network, Security, Servers, Virtualization, Storage & Backup operations.
• Manage platforms including Oracle OVM, Dell PowerEdge and PowerScale/Isilon.
• Ensure DR readiness, data protection and capacity planning.
• Manage security and IAM solutions including Ping Federate.
• Lead Oracle Apps DBA operations for Oracle E-Business Suite.
• Oversee Ultimus BPM, KNIME and ETL/Data Science platforms.
• Lead monitoring and observability solutions such as SolarWinds, Datadog and Zabbix.
• Manage SCCM/Intune for endpoint patching, deployment and compliance.
• Drive automation, scripting, IaC and DevSecOps initiatives.

Job description

MIS - Al Moammar Information Systems Co. is seeking a senior IT operations leader in Riyadh to oversee enterprise operations, EOC & service desk, and drive rapid incident response.

The role manages service continuity, ITSM/ITOM governance, vendor relationships, and security/IAM platforms, including Oracle Apps DBA, monitoring, and automation initiatives. A strategic focus on DR, capacity planning, and DevSecOps is required.