English-Speaking Customer Service Agent – Medina Call Center

Jobleader; Medina; On-site; SAR 45,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Transportation allowance

Annual leave

Job summary

Jobleader is hiring a Customer Service Representative for our Medina call center. The role requires English proficiency and a focus on delivering exceptional customer care to clients in the region.

You will respond to inquiries, handle complaints, and process orders while maintaining accurate records in a fast-paced environment. We value calm, clear communication, the ability to multitask, and the drive to meet individual and team targets.

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service in a call center preferred.
• Excellent communication and listening skills.
• Ability to multitask and remain calm under pressure.
• Proficient computer skills and data entry.

Responsibilities

• Answer incoming calls and respond to inquiries promptly.
• Resolve complaints with empathy and efficiency.
• Provide accurate information about products, services, and policies.
• Process orders, forms, and requests from customers.
• Identify opportunities to upsell or cross-sell.
• Collaborate with team to meet targets.
• Maintain customer records by updating accounts.

Skills

English fluency

Call center experience

Communication skills

Typing speed

Education

High school diploma

Job description

Jobleader is hiring a Customer Service Representative for our Medina call center. The role requires English proficiency and a focus on delivering exceptional customer care to clients in the region.

You will respond to inquiries, handle complaints, and process orders while maintaining accurate records in a fast-paced environment. We value calm, clear communication, the ability to multitask, and the drive to meet individual and team targets.