E-commerce Specilaist

APM Terminals Gothenburg; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Maersk is seeking a skilled professional to manage a portfolio of ecommerce fulfillment customers in a fast-paced logistics environment. You will build strong customer relationships, understand business requirements, and monitor KPIs and SLAs to ensure service levels are met.

The role involves leading business reviews, coordinating with cross-functional teams, and driving continuous improvement to support onboarding and growth of customer accounts.

Qualifications

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration or related field.
• Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management.
• Experience analyzing operational data and driving improvements.

Responsibilities

• Manage a portfolio of e-commerce fulfillment customers.
• Build strong customer relationships and understand business requirements.
• Monitor KPIs and SLAs and ensure service levels are achieved.
• Lead WBRs, MBRs and QBRs.
• Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams.
• Analyze operational data and provide recommendations.
• Support onboarding and implementation of new customers.
• Drive continuous improvement initiatives.
• Support account growth opportunities.

Skills

Customer relationship management

Education

Bachelor’s Degree in Supply Chain, Logistics, Business Administration or related field

Tools

WMS

E-commerce Platforms

Job description

Key Responsibilities

• Manage a portfolio of e-commerce fulfillment customers.
• Build strong customer relationships and understand business requirements.
• Monitor KPIs and SLAs and ensure service levels are achieved.
• Lead WBRs, MBRs and QBRs.
• Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams.
• Analyze operational data and provide recommendations.
• Support onboarding and implementation of new customers.
• Drive continuous improvement initiatives.
• Support account growth opportunities.

Qualifications & Experience

Bachelor’s Degree in Supply Chain, Logistics, Business Administration or related field.

Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management.

Technical Knowledge

Order Fulfillment, Inventory Management, WMS, Last Mile Operations, E-commerce Platforms.

KPIs

Customer Satisfaction, SLA Achievement, Customer Retention, Account Growth, Order Fulfillment Performance and Inventory Accuracy

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

For more information click here. All the way.