E-commerce Specialist

Damco Spain SL; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Maersk in Jeddah seeks a dedicated customer relationship lead for fulfillment accounts, overseeing a portfolio of e-commerce customers and ensuring operational excellence. You will coordinate with internal teams, monitor KPIs, and drive improvements to meet service levels and growth targets.

Strong communication and analytics are essential for onboarding new clients and sustaining partnerships. This role emphasizes cross-functional collaboration, data-driven decision making, and proactive

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration or related field.
• Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management.
• Technical knowledge: Order Fulfillment, Inventory Management, WMS, Last Mile Operations, and E-commerce platforms.

Responsibilities

• Manage a portfolio of e-commerce fulfillment customers.
• Build strong customer relationships and understand business requirements.
• Monitor KPIs and SLAs and ensure service levels are achieved.
• Lead WBRs, MBRs and QBRs.
• Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams.
• Analyze operational data and provide recommendations.
• Support onboarding and implementation of new customers.
• Drive continuous improvement initiatives.
• Support account growth opportunities.

Skills

Relationship management

Account management

Data analysis

KPI monitoring

Cross-functional coordination

Onboarding & implementation

Education

Bachelor's degree in Supply Chain, Logistics, Business Administration or related field

Tools

WMS

E-commerce platforms

Job description

Responsible for managing and growing relationships with key fulfillment customers, ensuring operational excellence, driving customer satisfaction, and acting as the primary point of contact between customers and internal operations teams.

• Manage a portfolio of e-commerce fulfillment customers.
• Build strong customer relationships and understand business requirements.
• Monitor KPIs and SLAs and ensure service levels are achieved.
• Lead WBRs, MBRs and QBRs.
• Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams.
• Analyze operational data and provide recommendations.
• Support onboarding and implementation of new customers.
• Drive continuous improvement initiatives.
• Support account growth opportunities.

Qualifications & Experience Bachelor's degree in Supply Chain, Logistics, Business Administration or related field. Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management. Technical Knowledge Order Fulfillment, Inventory Management, WMS, Last Mile Operations, E-commerce Platforms. KPIs Customer Satisfaction, SLA Achievement, Customer Retention, Account Growth, Order Fulfillment Performance and Inventory Accuracy

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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