E-Commerce Sales Specialist

Urban Ridge Supplies; Dammam; On-site; SAR 60,000 - 90,000; Full time

Job summary

Bostani in Dammam is seeking an E-Commerce Sales Specialist to manage and grow online channels, delivering a premium digital experience for luxury chocolates and gifts.

You will optimise product listings, coordinate digital marketing campaigns, and analyse traffic to drive revenue while ensuring exceptional customer service.

Qualifications

• Experience in an e-commerce or digital sales role, preferably in luxury goods or related industries.
• Strong knowledge of e-commerce platforms and web analytics tools.
• Ability to develop and implement effective online sales strategies.
• Excellent written and verbal communication skills with attention to detail.

Responsibilities

• Manage day-to-day operations of the Bostani e-commerce website and ensure a seamless customer experience.
• Develop and optimise online sales strategies to meet/exceed targets.
• Oversee online product listings, pricing, and imagery for accuracy.
• Analyse website traffic and sales data to identify trends and create insights.
• Collaborate with marketing to execute digital campaigns (SEO, email, social).
• Manage online inventory to prevent stockouts and ensure availability.
• Provide excellent customer service by addressing enquiries and order issues.

Skills

Analytical skills

Communication skills

Customer focus

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Tools

Shopify

Magento

Google Analytics

Job description

Job Overview

Bostani, a premier provider of luxury chocolates, bespoke delicacies, and elegant gifts, is seeking a dynamic and experienced E-Commerce Sales Specialist to join our team. Based in Dammam, Saudi Arabia, this Full-Time position is a fantastic opportunity for a results-driven professional to manage and grow our online sales channels. The ideal candidate will be passionate about e-commerce and dedicated to delivering a premium digital experience that reflects the quality of our brand. You will play a pivotal role in expanding our online presence and driving revenue through our digital platforms.

Responsibilities

• Manage the day-to-day operations of the Bostani e-commerce website, ensuring a seamless and user-friendly customer experience.
• Develop, implement, and optimise online sales strategies to meet and exceed sales targets.
• Oversee all online product listings, including writing compelling product descriptions, managing product imagery, and ensuring accurate pricing and information.
• Analyse website traffic and sales data to identify trends, generate performance reports, and make data-driven recommendations for improvement.
• Collaborate with the marketing team to create and execute digital marketing campaigns, including SEO, email marketing, and social media promotions, to drive traffic and conversions.
• Manage online inventory levels to ensure product availability and minimise stockouts.
• Provide excellent customer service by promptly responding to online enquiries and resolving any issues related to orders, payments, or deliveries.
• Stay current with the latest e-commerce trends, competitor activities, and digital technologies to identify new opportunities for growth.

Qualifications

• Proven experience in an e-commerce or digital sales role, preferably within the luxury goods, retail, or food and beverage industry.
• Strong working knowledge of e-commerce platforms (e.g., Shopify, Magento, or similar) and web analytics tools such as Google Analytics.
• Demonstrable ability to develop and implement effective online sales strategies.
• Excellent analytical skills, with a talent for interpreting data and translating it into actionable insights.
• Familiarity with digital marketing principles, including SEO, SEM, and email marketing.
• Exceptional written and verbal communication skills with a keen eye for detail.
• A customer-focused mindset with a commitment to delivering a high-quality brand experience.
• Bachelor’s degree in Marketing, Business Administration, or a related field is preferred.