E-Commerce Executive

Abdulwahed Bin Shabib Investment Group LLC; Riyadh, Jeddah, Dammam; On-site; SAR 180,000 - 260,000; Full time

Job summary

Abdulwahed Bin Shabib Investment Group LLC is seeking an E-commerce Operations Specialist in Riyadh to manage day-to-day marketplace activities across Saudi platforms. You will create and optimize product listings, monitor performance, and coordinate inventory and fulfillment with ERP and 3PL partners.

English communication and strong attention to detail are essential. The role involves coordinating campaigns, managing pricing and promotions, and ensuring compliance with marketplace policies.

Qualifications

• Bachelor's degree in a relevant field is required.
• 2–4 years of e-commerce marketplace experience.
• Experience with Amazon and/or Noon is strongly preferred.
• Prior exposure to Saudi Arabian e-commerce market is desirable.
• Strong knowledge of marketplace operations: listing, order management, inventory, fulfillment, returns and reverse logistics.
• Proficiency with Excel for reporting and data analysis.
• Excellent attention to detail and ability to coordinate with multiple departments.

Responsibilities

• Manage day-to-day operations of e-commerce marketplaces in KSA (Amazon Saudi Arabia, Noon, company website, and other Saudi platforms).
• Create and maintain product listings with accurate titles, descriptions, specifications, images, prices, SKUs, and barcodes.
• Monitor listing quality and resolve suppressed or inactive listings; ensure accurate pricing and promotions.
• Coordinate online campaigns, discounts, and marketplace events; monitor competitor pricing and market activity.
• Track daily sales and marketplace performance; monitor stock availability and prevent overselling.
• Coordinate inventory between ERP, warehouse, 3PL and marketplaces; ensure real-time sync of online inventory.
• Oversee order fulfillment, logistics, and last-mile delivery; manage returns, replacements, and refunds.
• Collaborate with Customer Care for after-sales issues; support ERP and marketplace integrations and testing.

Skills

Excel skills

ERP systems

English communication

Arabic language (adv)

SKU management

Education

Bachelor's degree in Business Administration, E-Commerce, Marketing, IT or related field

Tools

ERP software

Job description

Responsibilities

Manage day-to-day operations of e-commerce marketplaces in KSA strong Manage marketplaces such as Amazon Saudi Arabia Noon Company website Other relevant Saudi marketplaces strong Create and maintain product listings Ensure product titles descriptions specifications images prices SKUs and barcodes are accurate Upload new products and update existing listings Monitor listing quality and resolve suppressed inactive listings Maintain correct selling prices and promotional prices Coordinate online campaigns promotions discounts and marketplace events Monitor competitor pricing and market activity Track daily sales and marketplace performance Monitor stock availability and prevent overselling Coordinate inventory availability between ERP warehouse 3PL and marketplaces Ensure online inventory is accurately synchronized Coordinate order fulfilment with warehouse and 3PL teams Monitor pending delayed and cancelled orders Coordinate last-mile delivery operations Handle reverse logistics customer returns replacements and refunds Coordinate damaged or defective product returns Work closely with Customer Care and Service teams for after-sales issues Coordinate spare-parts service cases where applicable Monitor seller performance metrics Maintain marketplace account health Resolve marketplace claims penalties and operational issues Support payment and settlement reconciliation with Finance Prepare daily weekly and monthly e-commerce sales reports Analyze sales by SKU category marketplace and promotion Identify slow-moving and fast-moving products Recommend stock replenishment and promotional actions Assist with new product launches Coordinate ERP integration with e-commerce platforms Support testing of marketplace warehouse and ERP integrations Maintain accurate order and customer-related data Ensure compliance with marketplace policies and company procedures strong

Key Performance Indicators

• KPIs strong strong The E-Commerce Executive will be measured on strong Monthly online salesSales growthMarketplace account healthOrder fulfilment rateOrder cancellation rateOn-time dispatch rateOn-time delivery rateStock availabilityReturn rateRefund processing timeListing accuracyNumber of active SKUsMarketplace ratingInventory synchronization accuracyPromotional campaign performanceCustomer complaint resolutionPayment reconciliation accuracy

Qualifications

• Bachelor's degree in Business Administration, E-Commerce, Marketing, IT or related field.


• Minimum 2–4 years of e-commerce marketplace experience.


• Experience with Amazon and/or Noon is strongly preferred.


• Previous experience in the Saudi Arabian e-commerce market is preferred.


• Good understanding of:Marketplace operationsProduct listingOrder managementInventory managementFulfilment3PL operationsLast-mile deliveryReturns and reverse logisticsStrong Microsoft Excel skills.


• Experience working with ERP systems.


• Strong analytical and reporting skills.


• Ability to work with large numbers of SKUs.


• Excellent attention to detail.


• Good communication skills in English.


• Arabic language capability will be an advantage.


• Ability to coordinate with multiple departments and external vendors.

Preferred Industry Experience

• Consumer electronics/Home appliances/Kitchen appliances/Luggage-Handbags/Lifestyle products/FMCG/Online retail