E‑Commerce Growth & Operations Manager

The Professionals; Riyadh; On-site; SAR 167,400 - 279,000; Full time

Job summary

A leading e-commerce firm in the Riyadh Region seeks an experienced e-commerce manager to develop and implement strategies ensuring effective sales and customer satisfaction across online platforms. The role involves leading teams, managing operations, conducting market research, and continuously improving processes based on customer feedback. Ideal candidates should possess a degree in Business Administration or Marketing and have over 5 years of experience in e-commerce management, enhancing customer experiences and leading diverse teams.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Preferably hold certifications in Advanced Customer Service, SEO, PMP, and CSE.
• More than 5 years of experience in e-commerce management.

Responsibilities

• Develop and implement e-commerce strategies to achieve sales targets.
• Lead teams to ensure effective workflow and collaboration across departments.
• Prepare reports on e-commerce performance, including conversion rates and customer satisfaction.

Skills

E-commerce strategy development

Customer experience enhancement

Team leadership

Market research

Customer satisfaction analysis

Education

Bachelor's degree in Business Administration or Marketing

Advanced Customer Service Certificate, SEO, PMP, CSE

Job description

A leading e-commerce firm in the Riyadh Region seeks an experienced e-commerce manager to develop and implement strategies ensuring effective sales and customer satisfaction across online platforms. The role involves leading teams, managing operations, conducting market research, and continuously improving processes based on customer feedback. Ideal candidates should possess a degree in Business Administration or Marketing and have over 5 years of experience in e-commerce management, enhancing customer experiences and leading diverse teams.