Director of Spa

SLS; Medina; On-site; SAR 900,000 - 1,500,000; Full time

Job summary

SLS The Red Sea is seeking a Director of Spa to lead Ciel Spa, shaping a luxury wellness experience where indulgence and SLS flair converge. You will own spa operations, guest experiences, treatment standards, team leadership, and the spa's commercial performance, while partnering with hotel departments to create unforgettable wellness journeys.

The role requires senior leadership with a passion for wellness, strong commercial acumen, and a commitment to exceptional service in a premium resort

Qualifications

• Degree or diploma in Spa Management, Hospitality, Wellness, Business Management or a related discipline is preferred.
• Minimum 5–7 years of spa or wellness experience, with significant experience in a senior leadership role within a luxury hotel, resort or premium spa environment.
• Proven experience managing a full-service luxury spa operation, with strong knowledge of treatments, spa journeys, retail and wellness programming.
• Strong commercial acumen with demonstrated experience managing budgets, forecasts, revenue, profitability, payroll and operational costs.
• Excellent guest relations and communication skills with a highly polished, intuitive and personalized approach to service.

Responsibilities

• Lead the overall strategy and daily operation of Ciel Spa, ensuring an exceptional and highly personalized guest experience.
• Establish and maintain outstanding standards across treatments, guest journeys, reception, relaxation areas, retail and all spa facilities.
• Curate and evolve the treatment menu, wellness experiences and spa programming.
• Recruit, train and develop a high-performing Spa team creating a culture of service and development.
• Drive the spa's commercial performance including revenue, profitability, and cost management.
• Develop annual budgets, forecasts and business plans while monitoring financial performance.
• Implement revenue management, pricing, packages and upselling strategies.
• Monitor guest feedback and industry trends to enhance the Ciel Spa experience.
• Build partnerships with premium spa skincare, beauty, and wellness brands.
• Collaborate with Sales, F&B and other hotel departments to integrate wellness into the guest journey.
• Create seasonal programming and wellness events that generate guest engagement.
• Oversee inventory, purchasing, retail product control and supplier relationships.
• Maintain high standards of hygiene, health and safety, ensuring compliance with policies.
• Establish SOPs and training programs for consistency across the guest journey.
• Prepare and analyze operational and financial reports including guest satisfaction and productivity.
• Stay informed of luxury spa trends and introduce new concepts.

Skills

Spa leadership

Budget & revenue

Guest experience

People management

Wellness programming

Hygiene & safety

Spa management systems

English proficiency

Education

Degree or diploma in Spa Management or related discipline

Tools

Spa booking systems

Microsoft Office

Job description

We are hiring a Director of Spa to lead Ciel Spa at SLS The Red Sea shaping a wellness experience where indulgence intention and unmistakable SLS flair come together As Director of Spa you will take full ownership of the spa operation from exceptional guest experiences and treatment standards to team leadership commercial performance retail partnerships and day-to-day operations You will curate experiences that allow guests to slow down reset and reconnect while bringing a fresh and distinctive point of view to wellness at SLS The Red Sea Combining strong commercial acumen with a genuine passion for wellness you will inspire your team elevate service standards and establish Ciel Spa as an experience guests seek out return to and remember

Key Responsibilities

• Lead the overall strategy and daily operation of Ciel Spa ensuring an exceptional and highly personalized guest experience
• Establish and maintain outstanding standards across treatments guest journeys reception relaxation areas retail and all spa facilities
• Curate and continuously evolve the treatment menu wellness experiences and spa programming ensuring the offering remains relevant distinctive and aligned with the Ciel Spa and SLS identity
• Recruit lead train and develop a high-performing Spa team creating a culture of exceptional service expertise engagement and continuous development
• Drive the commercial performance of the spa including revenue profitability treatment utilization retail sales productivity and cost management
• Develop annual budgets forecasts and business plans while monitoring financial performance and identifying opportunities to grow revenue and optimize profitability
• Implement effective revenue management pricing packages promotions and upselling strategies to maximize treatment and retail opportunities
• Monitor guest feedback service quality and industry trends using insights to continuously enhance the Ciel Spa experience
• Develop strong relationships with premium spa skincare beauty and wellness partners ensuring products and experiences reflect the positioning of Ciel Spa
• Partner with Sales amp Marketing Rooms Food amp Beverage and other hotel departments to develop packages activations and experiences that integrate wellness into the wider SLS guest journey
• Create compelling seasonal programming wellness events visiting practitioner experiences and collaborations that generate interest and guest engagement
• Oversee spa inventory purchasing retail product control and supplier relationships while maintaining appropriate stock and cost levels
• Ensure treatment rooms relaxation spaces and all spa facilities are beautifully presented maintained and operationally ready at all times
• Maintain the highest standards of hygiene health and safety treatment protocols and guest privacy ensuring compliance with hotel policies and applicable local regulations
• Establish clear SOPs service standards and training programs to ensure consistency throughout every stage of the guest journey
• Prepare and analyze operational and financial reports including revenue treatment mix utilization retail performance guest satisfaction and team productivity
• Remain informed of emerging luxury spa beauty and wellness trends introducing thoughtful new concepts and experiences that keep Ciel Spa fresh and relevant

Qualifications

• Degree or diploma in Spa Management, Hospitality, Wellness, Business Management or a related discipline is preferred
• Minimum 5 7 years of spa or wellness experience, with significant experience in a senior leadership role within a luxury hotel, resort or premium spa environment
• Proven experience managing a full-service luxury spa operation, with strong knowledge of treatments, spa journeys, retail and wellness programming
• Strong commercial acumen with demonstrated experience managing budgets, forecasts, revenue, profitability, payroll and operational costs
• Proven ability to drive treatment utilization, retail performance, upselling and overall spa revenue
• Strong understanding of luxury spa service standards, guest experience and current wellness trends
• Exceptional leadership skills with experience recruiting, training, coaching and developing a diverse team of therapists, receptionists and spa professionals
• Strong knowledge of spa hygiene, health and safety, treatment protocols and operational compliance
• Experience developing treatment menus, packages, promotions, partnerships and seasonal wellness programming
• Excellent guest relations and communication skills with a highly polished, intuitive and personalized approach to service
• Strong organizational and analytical skills with the ability to balance commercial performance with exceptional guest experience
• Experience with spa management and booking systems, Microsoft Office and relevant hotel operating systems
• Excellent written and verbal communication skills in English; Arabic and additional languages are advantageous
• Flexible and hands‑on leadership style, with the ability to work according to the operational requirements of a luxury resort environment