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Lucidya, an AI-driven customer experience platform, seeks a Senior Product Leader in Riyadh to set the strategy across a portfolio of products and guide multiple teams from discovery through launch.
You will balance customer problems, metrics, and commercial tradeoffs, with enough technical fluency to discuss APIs and data flows with engineers. A proven B2B SaaS leader who ships measurable impact and mentors product managers is ideal.
Operations · Riyadh, Riyadh Province, Saudi Arabia · Full-time · Senior level
A senior product leader to set strategy across a portfolio of products and guide several product teams from discovery through launch. The role calls for strong judgment on customer problems, metrics, and commercial tradeoffs, plus enough technical fluency to discuss APIs and data flows with engineers. A strong candidate brings years of B2B SaaS product leadership, a record of shipping capabilities with measurable impact, and experience hiring and coaching product managers.
The company builds AI driven customer experience tools, so the products themselves depend on language models and automation. This role shapes what those products do and how customers adopt them, which means weighing new AI capabilities against usability, reliability, and cost. The human side stays central: understanding customer problems, setting priorities, and judging which ideas are worth building.
Working here gives close exposure to an AI native platform, including how in house language understanding is trained and applied to real customer conversations. A candidate can build relevant experience by learning how AI features are evaluated, priced, and measured after launch, and by studying how automation changes support and engagement workflows. Direct work with AI products in a B2B setting would strengthen an application.
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
Lucidya provides an artificial intelligence customer experience platform unifying social listening, omnichannel engagement, and autonomous support, per the company.