Director of Customer Experience Transformation

foregroundllc; Riyadh Region; On-site; SAR 350,000 - 550,000; Full time

Job summary

foregroundllc is a large service-oriented organisation operating across Saudi Arabia, where customer experience is a strategic priority. The Director will lead CX transformation across channels, design CX frameworks and journey maps, and embed customer-centric metrics across operations.

The role requires senior CX or service-transformation experience, with strong stakeholder engagement and change leadership.

Qualifications

• Senior experience in customer experience or service transformation.
• Experience in consumer-facing environments.
• Experience in Saudi Arabia preferred.
• Strong stakeholder engagement and change leadership.
• Analytical capability with operational understanding.

Responsibilities

• Lead CX transformation initiatives across channels.
• Design CX frameworks and journey maps.
• Embed customer-centric metrics and accountability across operations.
• Oversee voice-of-customer analytics and continuous improvement cycles.
• Collaborate with operations, digital and frontline teams.

Skills

CX leadership

Stakeholder management

Change management

Analytical thinking

Operations familiarity

Job description

foregroundllc is a large service-oriented organisation operating across Saudi Arabia, where customer experience is a strategic priority. The Director will lead CX transformation across channels, design CX frameworks and journey maps, and embed customer-centric metrics across operations.

The role requires senior CX or service-transformation experience, with strong stakeholder engagement and change leadership.