Director of Contact Center Operations & Excellence

Ethra Tatwer; Riyadh; On-site; SAR 279,000 - 390,600; Full time

Job summary

Ethra Tatwer is seeking a Senior Director for Operations in the Contact Center to manage customer experience solutions in Riyadh, Saudi Arabia. This role involves ensuring SLA targets are met and overseeing operational management.

The ideal candidate will have experience in customer management and be responsible for performance management, process improvements, and team development. Join a dynamic company committed to enriching the customer experience.

Qualifications

• Experience in customer experience management.
• Proficiency in managing operational planning and change.
• Knowledge of performance management and team development.

Responsibilities

• Ensure SLA Targets are met within planned time, cost, and quality norms.
• Develop and maintain Standard Operating Procedures.
• Monitor employee satisfaction and act to maintain high levels.

Job description

Ethra Tatwer is seeking a Senior Director for Operations in the Contact Center to manage customer experience solutions in Riyadh, Saudi Arabia. This role involves ensuring SLA targets are met and overseeing operational management.

The ideal candidate will have experience in customer management and be responsible for performance management, process improvements, and team development. Join a dynamic company committed to enriching the customer experience.