Digital Marketing and Communications Assistant (Outsourced) - ICD

Islamic Development Bank; Jeddah; On-site; SAR 201,000 - 312,000; Full time

Job summary

Islamic Development Bank seeks a capable Digital Marketing & Web Platforms Lead to oversee corporate websites, digital platforms and social media, ensuring security, performance and accessibility. You will coordinate hosting, domains and infrastructure, manage vendors, and drive digital transformation initiatives while supporting events and CRM workflows.

The role requires 5+ years in digital marketing/communications, a relevant bachelor’s degree, and English proficiency among Bank languages.

Qualifications

• At least 5 years of Digital Marketing and Communications experience.
• Bachelor’s degree in IT, CS, Business Administration or related field.
• Professional certifications are a plus.
• Ability to communicate in two Bank languages (Arabic, English, French) with English essential.

Responsibilities

• Oversee management of corporate websites and digital platforms.
• Coordinate hosting, domain, DNS, SSL, and infrastructure needs.
• Manage social media accounts, content publishing and analytics.
• Lead digital transformation initiatives and vendor projects.
• Provide CRM support and assist events logistics and digital documentation.

Skills

Innovation & Initiatives

Change Management

Developing People Capability

Partnership Management

Strategic Thinking

Self-Effectiveness

Education

Bachelor’s degree in IT / CS / Business Admin or related field

Professional certifications in Marketing / Communications / IT or AI

Tools

CMS platforms

SEO tools

Web Analytics

CRM systems

Job description

OVERVIEW

Business Unit:
ICD - Islamic Corporation for the Development of the Private Sector

Department:
THIQAH

Division/Section:

Outreach and Events Management

Country:
Saudi Arabia

Location:
ICD Corporate Office, Jeddah

Contract Type:
Outsourced (Third-Party)

Closing Date:
31-Oct-2026

Reporting Relationships:

Reports to: Division Manager, Outreach & Events Management

JOB PURPOSE

To oversee the management, maintenance, security, and continuous improvement of corporate websites, digital platforms and social media channels. The role ensures the reliability, efficiency, and effectiveness of digital services while driving digital transformation, automation, and technological enhancements. It also involves managing technical vendors, digital projects, system subscriptions, and performance reporting to ensure operational continuity and compliance with organizational standards. Additionally, the role provides administrative and technical support for events, stakeholder coordination, CRM management, digital documentation and multimedia libraries to support the effective delivery of organizational objectives.

KEY ACCOUNTABILITIES

Website & Digital Platform Management

• Management, maintenance, performance, and continuous improvement of corporate websites and digital platforms.
• Oversee website enhancements, CMS operations and updates, SEO, technical upgrades, and integrations.
• Ensure websites and Apps meet security, accessibility, usability, and performance standards.
• Manage website development and maintenance activities through internal teams or external vendors.

Domain, Hosting, Servers & Infrastructure Oversight

• Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services.
• Coordinate servers' administration, website deployments, backups, disaster recovery, and infrastructure improvements.
• Monitor digital platform availability, performance, and security.
• Maintain compliance with organizational standards.

Social Media & Digital Channels Management

• Oversee the technical administration and security of corporate social media accounts.
• Manage user access, platform configurations, integrations, and account governance.
• Coordinate publishing processes with the concerned teams.
• Monitor digital channel performance and reporting

KEY ACCOUNTABILITIES

Digital Transformation & Technology Improvement

• Identify opportunities to modernize and enhance existing digital platforms.
• Evaluate opportunities for AI-powered tools, automation, chatbots, and system integrations.
• Recommend technologies that improve operational efficiency and user experience.
• Oversee digital enhancement initiatives from planning through implementation

Vendor & Project Management

• Manage external website development agencies, hosting providers, and technical vendors.
• Define technical requirements, project scope, deliverables, and timelines.
• Oversee project execution, quality assurance, testing, and deployment.
• Monitor vendor performance and service-level agreements.

Digital Governance, Analytics & Reporting

• Establish standards for websites administration, security, access control, and operational documentation.
• Oversee website analytics, technical SEO, and digital performance reporting.
• Monitor and track renewal timelines for all relevant system subscriptions, website hosting services, renewals, licenses, service contracts and digital tools, ensuring uninterrupted access and compliance with agreements.
• Provide management with recommendations and progress reports.

KEY ACCOUNTABILITIES

Administrative and Technical Support

• Provide logistical support for organizing IsDB Group events and meetings.
• Facilitate effective communication and follow-up with internal departments and external stakeholders to ensure timely delivery of tasks and alignment of objectives.
• Maintain and update a centralized database and CRM.
• Maintain an organize multimedia libraries for all events and initiatives, including documentation, photos, videos, and digital related materials.

Others

• Provide support to the team and perform other administrative and technical tasks as assigned.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• At least 5 years of experience in Digital Marketing and Communications role is a must.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is required.
• Professional certification in Marketing, Communications, IT, Computer Science, AI , or any related professional certification(s) is a plus.
• Capable of communicating in two of the working languages of the Bank (Arabic, English, French), of which English is a must.

SKILLS & NECESSARY KNOWLEDGE

Core Behavioural

• Innovation and Initiatives
• Change Management
• Developing People Capability
• Partnership Management
• Strategic Thinking
• Self-Effectiveness

Technical Competencies

• Websites and Digital Platforms Management
• Digital Communications, SEO and Social Media Administration
• Vendor and Digital Project Management
• Digital Analytics and CRM
• Multimedia Libraries and Digital Documentation
• Domain, Hosting, Server Administration