Desktop Support Engineer — Remote & On-site Troubleshooter

Creative Solutions; Riyadh; Hybrid; SAR 72,000 - 120,000; Full time

Job summary

Creative Solutions is seeking a skilled Desktop Support Engineer to assist clients with computer hardware and software challenges. The role involves on-site visits or remote connections to handle hardware installations, software upgrades, system integrations, and basic IT issues.

You should possess extensive knowledge of home and office systems, strong problem-solving and interpersonal skills, and provide fast, effective support for routine hardware and software problems to clients.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology (or equivalent experience certificate).
• Proven work experience as a Desktop Support Engineer or Support Technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Skills

Troubleshooting

Interpersonal skills

Problem-solving

Communication (written & verbal)

Education

Bachelor’s degree in CS/IT

Tools

Remote desktop tools

RDP/Remote support tools

Hardware diagnostics tools

Job description

Creative Solutions is seeking a skilled Desktop Support Engineer to assist clients with computer hardware and software challenges. The role involves on-site visits or remote connections to handle hardware installations, software upgrades, system integrations, and basic IT issues.

You should possess extensive knowledge of home and office systems, strong problem-solving and interpersonal skills, and provide fast, effective support for routine hardware and software problems to clients.