Delivery Station Liaison - Customer-Centric Ops Champion

Amazon Inc.; Makkah Region; On-site; SAR 45,000 - 65,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate at one of our last‑mile warehouses in Saudi Arabia. You will help customers by providing in‑station real-time support to ensure packages arrive on time and to connect customers with experts for the latest information.

The role emphasizes teamwork, swift problem solving in a fast-paced environment, and direct communication with customers and DSPs to resolve delivery issues and arrange same-day or next-attempt delivery.

Qualifications

• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions.
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service.

Responsibilities

• Communicating with customers directly on the telephone.
• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
• Providing exceptional attention to detail on every case and issue.
• Proactively finding solutions to problems with limited guidance.
• Establishing and cementing strong collaborative working relationships with multiple workgroups within station.
• Communicating effectively with senior leadership to highlight barriers and form solutions.
• Working confidently at pace with multiple online platforms and tech systems.
• Working in a fast‑paced environment, within a restricted time frame.

Skills

Communication

Relationship building

Cross-functional collaboration

Job description

Amazon is hiring a Delivery Station Customer Service Associate at one of our last‑mile warehouses in Saudi Arabia. You will help customers by providing in‑station real-time support to ensure packages arrive on time and to connect customers with experts for the latest information.

The role emphasizes teamwork, swift problem solving in a fast-paced environment, and direct communication with customers and DSPs to resolve delivery issues and arrange same-day or next-attempt delivery.