Delivery Station Customer Advocate

Amazon; Makkah Region; On-site; SAR 42,000 - 66,000; Full time

Job summary

Amazon seeks a Delivery Station Customer Service Associate to support in-station real-time customer care and ensure on-time deliveries. You will connect customers with experts, resolve delivery issues, and help improve the overall delivery experience.

The role requires 40+ hours weekly in a fast-paced warehouse environment, with noise considerations and protective gear provided. Training and cross-functional collaboration are emphasized.

Qualifications

• Experience in a fast-paced, high-tech company or ability to manage multiple assignments to meet deadlines.
• Proven ability to handle a substantial and time-sensitive workload.
• Proficient with Microsoft Office (Outlook, Word, Excel) and English communication.

Responsibilities

• Communicating with customers directly on the telephone.
• Empathizing and building trust to resolve issues.
• Digging into delivery barriers and providing accurate delivery expectations.
• Maintaining meticulous attention to detail on every case.
• Proactively finding solutions with limited guidance.
• Collaborating with multiple workgroups within the station.
• Communicating with senior leadership to highlight barriers and propose solutions.
• Working across several online platforms and systems at pace.

Skills

Fast-paced environment

English communication

Stakeholder communication

Multitasking

Tools

Microsoft Office

Job description

Amazon seeks a Delivery Station Customer Service Associate to support in-station real-time customer care and ensure on-time deliveries. You will connect customers with experts, resolve delivery issues, and help improve the overall delivery experience.

The role requires 40+ hours weekly in a fast-paced warehouse environment, with noise considerations and protective gear provided. Training and cross-functional collaboration are emphasized.