In-Station Delivery Support Specialist

Amazon Inc.; Dammam; On-site; SAR 56,000 - 84,000; Full time

Job summary

Amazon Inc. is seeking a Delivery Station Customer Service Associate in Saudi Arabia's Eastern Province to provide in-station real-time support and help ensure on-time delivery for customers.

You will connect customers with experts who can provide accurate information about their packages and resolve issues. You’ll work in a fast-paced environment at one of our last-mile delivery warehouses, collaborating with multiple teams to resolve delivery barriers and keep customers informed of status and

Qualifications

• Experience prioritizing and handling multiple assignments while meeting deadlines.
• Experience managing projects in a fast-paced environment.
• Experience with Microsoft Office including Outlook, Word, and Excel.
• Experience communicating with all levels in the organization (technical, business, executive).
• Experience using computer and web-based tools.
• Ability to communicate clearly with leadership and stakeholders.

Responsibilities

• Communicating with customers directly on the telephone.
• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
• Providing exceptional attention to detail on every case and issue.
• Proactively finding solutions to problems with limited guidance.
• Establishing and cementing strong collaborative working relationships with multiple workgroups within station.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Written and verbal communication

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Amazon Inc. is seeking a Delivery Station Customer Service Associate in Saudi Arabia's Eastern Province to provide in-station real-time support and help ensure on-time delivery for customers.

You will connect customers with experts who can provide accurate information about their packages and resolve issues. You’ll work in a fast-paced environment at one of our last-mile delivery warehouses, collaborating with multiple teams to resolve delivery barriers and keep customers informed of status and