Delivery Station Customer Support Navigator

Afaq - Warehouse Branch - J02 (Amazon); Makkah Region; On-site; SAR 54,000 - 80,000; Full time

Benefits offered by this job

None

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station real-time support, helping customers receive packages on time and connecting them with experts for up-to-date information.

You will work in a fast-paced warehouse environment, communicating with customers by phone and collaborating with DSPs to resolve delivery issues and ensure next-day delivery whenever possible.

Qualifications

• Experience in a fast-paced, high-tech environment and ability to juggle multiple assignments.
• Strong time-management with the ability to meet deadlines.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent written and spoken English communication.
• Familiarity with multiple web browsers, databases, and instant messaging tools.
• Effective communication and relationship-building skills.

Responsibilities

• Communicate directly with customers via telephone.
• Demonstrate empathy and build trust to resolve issues.
• Deep dive with customers to remove delivery barriers and provide accurate delivery estimates.
• Provide meticulous attention to detail on every case.
• Proactively find solutions with limited guidance.
• Collaborate with station teams and DSPs through face-to-face and virtual channels.
• Escalate barriers to senior leadership and help form solutions.
• Navigate multiple online platforms and tech systems efficiently.
• Work in a fast-paced environment within tight timeframes.
• Maintain a Full-Time schedule of 40+ hours per week.
• Operate in a loud environment with hearing protection provided.

Skills

Fast-paced work

Multitasking

MS Office

English communication

IT proficiency

Communication skills

Tools

Outlook

Word

Excel

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station real-time support, helping customers receive packages on time and connecting them with experts for up-to-date information.

You will work in a fast-paced warehouse environment, communicating with customers by phone and collaborating with DSPs to resolve delivery issues and ensure next-day delivery whenever possible.