Delivery Station Customer Support Specialist

Amazon Thunder

Saudi Arabia

On-site

SAR 60,000 - 90,000

Full time

6 days ago

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Job summary

Amazon is hiring a Delivery Station Customer Service Associate to support in-station, real-time customer interactions and ensure packages are delivered on time. You will connect customers with experts to provide accurate information and work across teams to resolve issues.

The role emphasizes empathy, strong communication, and the ability to manage multiple platforms in a fast-paced warehouse environment.

Qualifications

Experience in a fast-paced, high-tech environment or ability to handle multiple assignments with deadlines.
Proven ability to manage a substantial and time-sensitive workload.
Proficient in Microsoft Office (Outlook, Word, Excel).
Strong English communication skills, written and spoken, with stakeholders at all levels.
Familiarity with web browsers, databases, and instant messaging tools.
Ability to build enduring professional relationships.

Responsibilities

Communicate directly with customers by phone to resolve issues.
Empathize, build trust, and reassure customers delivery can be achieved.
Deep dive with customers to remove barriers for delivery and provide accurate delivery estimates.
Maintain high attention to detail on every case, ensuring timely updates.
Proactively identify solutions with limited guidance.
Collaborate with station teams and DSPs to resolve delivery problems.
Escalate barriers to senior leadership and propose solutions.
Navigate multiple online platforms and tech systems efficiently.
Work in a fast-paced environment with strict time frames.
Full-time schedule (40+ hours per week) and adapt to noise levels in a warehouse setting.