CX Solutions Consultant | AI-Powered Demos & POCs

Lucidya; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Lucidya, a Riyadh-based AI-native CX platform, is hiring a Solutions Consultant to bridge customer needs and Lucidya's offerings. The role focuses on turning curiosity into confidence through demonstrations, POCs, and tailored use cases.

You will work with Sales, Product, and Marketing to articulate value, respond to RFIs/RFPs, and ensure smooth handoffs to onboarding and Customer Success.

Qualifications

• 2+ years of experience in Solutions Consulting, Pre-Sales, Sales Ops, or Account Management in a B2B SaaS environment.
• Bilingual, able to communicate confidently with both Arabic and English-speaking customers.
• Comfortable using HubSpot, PowerPoint and Excel, and responding to RFPs professionally.

Responsibilities

• Develop deep product understanding and translate knowledge into real-world customer solutions.
• Partner with Sales to uncover needs and design solutions addressing technical and business challenges.
• Lead product demonstrations, workshops, and presentations to show Lucidya's value.
• Own and execute Proofs of Concept (POCs) to demonstrate tangible value before buying.
• Support complex sales cycles by answering questions, RFIs/RFPs with clarity.
• Bridge customers and internal teams by communicating feedback to Product/Engineering/Marketing.
• Work with Product Marketing to refine messaging based on market conversations.
• Identify expansion opportunities and show customers next-level success with Lucidya.
• Ensure smooth handovers from pre-sales to onboarding and Customer Success.

Skills

Bilingual Arabic/English

Tools

HubSpot

PowerPoint

Excel

Job description

Lucidya, a Riyadh-based AI-native CX platform, is hiring a Solutions Consultant to bridge customer needs and Lucidya's offerings. The role focuses on turning curiosity into confidence through demonstrations, POCs, and tailored use cases.

You will work with Sales, Product, and Marketing to articulate value, respond to RFIs/RFPs, and ensure smooth handoffs to onboarding and Customer Success.