Solution Consultant

Lucidya; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Lucidya, a Riyadh-based AI-native CX platform, is hiring a Solutions Consultant to bridge customer needs and Lucidya's offerings. The role focuses on turning curiosity into confidence through demonstrations, POCs, and tailored use cases.

You will work with Sales, Product, and Marketing to articulate value, respond to RFIs/RFPs, and ensure smooth handoffs to onboarding and Customer Success.

Qualifications

• 2+ years of experience in Solutions Consulting, Pre-Sales, Sales Ops, or Account Management in a B2B SaaS environment.
• Bilingual, able to communicate confidently with both Arabic and English-speaking customers.
• Comfortable using HubSpot, PowerPoint and Excel, and responding to RFPs professionally.

Responsibilities

• Develop deep product understanding and translate knowledge into real-world customer solutions.
• Partner with Sales to uncover needs and design solutions addressing technical and business challenges.
• Lead product demonstrations, workshops, and presentations to show Lucidya's value.
• Own and execute Proofs of Concept (POCs) to demonstrate tangible value before buying.
• Support complex sales cycles by answering questions, RFIs/RFPs with clarity.
• Bridge customers and internal teams by communicating feedback to Product/Engineering/Marketing.
• Work with Product Marketing to refine messaging based on market conversations.
• Identify expansion opportunities and show customers next-level success with Lucidya.
• Ensure smooth handovers from pre-sales to onboarding and Customer Success.

Skills

Bilingual Arabic/English

Tools

HubSpot

PowerPoint

Excel

Job description

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

Lucidya operates in a complex, high-stakes environment - our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations. The Solutions Consultant sits at a critical intersection between our customers’ problems and Lucidya’s ability to solve them.

This role exists to make sure prospects don’t just see our product - they truly understand how it fits into their world, their workflows, and their goals. You’ll help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using Lucidya’s platform.

If done well, your work directly impacts deal success, customer trust, and long-term adoption. You’re not just supporting sales - you’re shaping how the market understands Lucidya.

What You’ll Do

• Develop a deep, hands-on understanding of Lucidya’s products and use cases, and confidently translate that knowledge into real-world customer solutions
• Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges
• Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works
• Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision
• Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility
• Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing
• Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market
• Support account growth by identifying expansion opportunities and helping customers envision what “next level” success with Lucidya looks like
• Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence

Who You Are

• You’re naturally curious - you don’t settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they’re asking for
• You’re a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant
• You’re comfortable being customer-facing, whether that’s leading a demo, answering tough questions, or facilitating a solution-focused conversation
• You enjoy problem-solving and thinking in systems - when faced with a complex request, you break it down and build a clear path forward
• You’re proactive and take ownership, following through on commitments without needing constant direction
• You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment
• You’re bilingual, able to communicate confidently with both Arabic and English-speaking customers
• You’re comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally
• You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams

What the hiring process will look like

• Screening call with TA
• Technical interview with the hiring manager
• Presentation - you’ll be given a mock RFP to present to the hiring manager & a teammate
• Offer