Customer Technical Solutions Lead

Ericsson GmbH; Riyad Al Khabra; On-site; SAR 70,000 - 110,000; Full time

Job summary

Ericsson GmbH is seeking a Customer Technical Manager in Saudi Arabia to lead local support for dedicated customers, blending technical and operational duties with team leadership. You will guide discussions on technical issues, ensure contract SLA compliance, and drive software uplift efforts with the CNS team.

The role requires a BSC in engineering and at least 5 years in telecom, with strong mobile network experience and proven leadership in cross-functional teams.

Qualifications

• Engineering BSC or equivalent required.
• Minimum 5 years of technical experience in Telecom.
• Experience in Mobile Network operations and support.

Responsibilities

• Handle and resolve customer issues, providing dedicated support.
• Lead Software Uplift activities and drive results.
• Coordinate with technical stakeholders across teams.
• Track and prioritize customer service requests.
• Analyze and troubleshoot in critical or emergency cases.
• Ensure KPI are met per SLA.
• Promote knowledge sharing sessions with stakeholders.
• Identify add-on sales opportunities and report to SDM.

Skills

Technical leadership

Telecom domain knowledge

Customer relationship

Troubleshooting

Team collaboration

Education

Engineering BSC or equivalent

Tools

OpenStack

Kubernetes

Virtual Environment

Job description

Ericsson GmbH is seeking a Customer Technical Manager in Saudi Arabia to lead local support for dedicated customers, blending technical and operational duties with team leadership. You will guide discussions on technical issues, ensure contract SLA compliance, and drive software uplift efforts with the CNS team.

The role requires a BSC in engineering and at least 5 years in telecom, with strong mobile network experience and proven leadership in cross-functional teams.