Customer Tech Lead, Telecom Support & Solutions

Ericsson GmbH; Riyadh; Presencial; SAR 260 000 - 380 000; Tempo integral

Resumo da oferta

Ericsson Saudi Arabia is seeking a Customer Technical Manager (CTM) to oversee local support operations for a dedicated client, combining technical leadership with day‑to‑day service delivery in a fast‑paced telecom environment.

You’ll coordinate with the CNS team and SDM, drive problem resolution, ensure SLA adherence, mentor engineers, and identify improvement and upsell opportunities while maintaining strong customer relationships.

Qualificações

• Engineering BSc or equivalent.
• Minimum 5 years of technical telecom experience.
• Experience in virtual environments (OpenStack/Kubernetes) is a plus.

Responsabilidades

• Handle and resolve customer issues, providing dedicated support and ownership of critical incidents.
• Lead software uplift activities and ensure timely deliverables per SLA.
• Coordinate with CNS/SDM teams and stakeholders to drive problem resolution.
• Analyse RCA and share knowledge to prevent recurrences.
• Identify potential add-on opportunities and communicate with the SDM.

Conhecimentos

Technical leadership

Telecom domain knowledge

Customer engagement

OpenStack

Kubernetes

Formação académica

Engineering BSc or equivalent

Ferramentas

OpenStack

Kubernetes

Descrição da oferta de emprego

Ericsson Saudi Arabia is seeking a Customer Technical Manager (CTM) to oversee local support operations for a dedicated client, combining technical leadership with day‑to‑day service delivery in a fast‑paced telecom environment.

You’ll coordinate with the CNS team and SDM, drive problem resolution, ensure SLA adherence, mentor engineers, and identify improvement and upsell opportunities while maintaining strong customer relationships.