Customer Support Specialist SA

Core Code io; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Core Code io in Riyadh is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels. You will understand customer needs, resolve issues quickly, and guide users toward accurate solutions while maintaining a positive, professional tone.

You will troubleshoot problems, escalate complex cases when needed, and collaborate with internal teams to improve the overall customer experience.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service and interpersonal abilities.
• Problem-solving and critical-thinking capabilities.
• Ability to understand customer concerns and provide effective solutions.
• High attention to detail and organizational skills.
• Ability to multitask and manage multiple requests efficiently.
• Familiarity with CRM platforms and digital tools.
• Remain calm and professional with frustrated customers.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends to relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach.
• Collaborate with internal teams to resolve customer concerns and improve experience.

Skills

Excellent verbal and written

Customer service

Problem-solving

Understand customer concerns

Attention to detail

Multitasking

CRM systems

Calm under pressure

Proficient with computers

SPK onboarding

Tools

CRM software

Job description

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.