Customer Support Specialist

Al Rifai Arabia; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Al Rifai Arabia is seeking a Customer Service Officer to act as a dedicated liaison with customers, delivering high-quality support through in-person, phone, and digital channels. The role focuses on maximizing satisfaction, handling inquiries, and resolving issues to improve retention.

The candidate should have a High School Diploma, at least 2 years in customer-facing roles, and strong communication, active listening, and stress-management skills.

Qualifications

• Minimum 2 years in a customer service or customer-facing role.
• Exceptional interpersonal communication and active listening skills.
• Proficiency in using customer service software, ticketing systems, and standard office applications.

Responsibilities

• First-Line Support: Address customer inquiries, requests, and complaints promptly and professionally.
• Problem Resolution: Research and investigate complex customer issues and escalate unresolved issues to the appropriate department.
• Information Delivery: Provide accurate information regarding products, services, pricing, and company policies.
• Feedback Collection: Collect and document customer feedback for service or product improvement.
• Record Keeping: Ensure all customer interactions and resolutions are recorded in the customer service database.

Skills

Customer service

Communication

Active listening

Stress management

Ticketing systems

Education

High School Diploma

Tools

Microsoft Office

CRM software

Ticketing systems

Job description

Al Rifai Arabia is seeking a Customer Service Officer to act as a dedicated liaison with customers, delivering high-quality support through in-person, phone, and digital channels. The role focuses on maximizing satisfaction, handling inquiries, and resolving issues to improve retention.

The candidate should have a High School Diploma, at least 2 years in customer-facing roles, and strong communication, active listening, and stress-management skills.