Customer Support Engineer - RMA & Repairs Lead (SABAP)

gevernova; Al Khobar; On-site; SAR 180,000 - 300,000; Full time

Job summary

gevernova in Saudi Arabia's SABAP region seeks a Customer Support Engineer to own the end-to-end support process, engage with clients and provide RMA support. The role reports to the MENAT Customer Support Leader and collaborates with Applications, Quality, Product Management and Operations to drive best practices for GA business excellence.

You will lead KPI improvements for issue resolution and repair times, offer advanced technical support, promote service agreements, and produce timely

Qualifications

• Bachelor degree in Electrical/Electronic Engineering or related field.
• 5+ years in Product/Control Applications or commissioning.
• Exposure to Aftersales activities in KSA/Bahrain/Pakistan.
• Strong Excel and PowerPoint skills for project tracking.

Responsibilities

• Own RMA process in SABAP cluster and coordinate with stakeholders.
• Define streamlined processes and tools to speed up responses.
• Lead KPI improvements for issue resolution, repairs time & quality.
• Provide advanced technical support and trusted customer advisory.
• Collaborate with Product Management, Technology, and Supply Chain.

Skills

Fluent English

Risk management

Cross-functional collaboration

Senior stakeholder communication

Education

Bachelor Degree in Electrical/Electronic Engineering

Master's in Electrical/Electronic Sciences

Tools

Microsoft Excel

PowerPoint

OMICRON test kit

Job description

gevernova in Saudi Arabia's SABAP region seeks a Customer Support Engineer to own the end-to-end support process, engage with clients and provide RMA support. The role reports to the MENAT Customer Support Leader and collaborates with Applications, Quality, Product Management and Operations to drive best practices for GA business excellence.

You will lead KPI improvements for issue resolution and repair times, offer advanced technical support, promote service agreements, and produce timely