Customer support

GeoWise AI; Riyad Al Khabra; On-site; SAR 78,000 - 123,000; Full time

Job summary

GeoWise Technologies in Riyadh seeks a Customer Support Specialist to help businesses start using our integrated booking and dispatch platform. You will guide customers from sign-up to their first booking and assist in configuring services, teams, coverage areas, and booking channels.

Deliver demos and practical training tailored to each customer, follow up on account activation, encourage ongoing usage, and collect feedback to improve the overall experience.

Qualifications

• Fluent Arabic and good English.
• Clear communication, initiative and strong follow-through.
• Ability to learn technical tools and explain them simply.

Responsibilities

• Guide customers from sign-up to their first booking.
• Help configure services, teams, coverage areas and booking channels.
• Deliver demos and practical training tailored to each customer.
• Follow up on account activation and encourage ongoing platform use.
• Answer questions and gather feedback to improve the customer experience.

Skills

Arabic fluency

English proficiency

Clear communication

Initiative

Follow-through

Customer support experience

SaaS onboarding knowledge

Job description

أخصائي دعم عملاء : GeoWise Technologies | الرياض

• تطوّر GeoWise تقنيات لجدولة الخدمات الميدانية بناءً على الموقع وتحسين مسارات الفرق. نبحث عن أخصائي دعم عملاء يساعد الشركات على بدء استخدام منصتنا المتكاملة للحجز وإدارة الفرق والاستفادة منها يومياً.

المهام:

• مرافقة العملاء من التسجيل إلى استقبال أول حجز.


• مساعدتهم في إعداد الخدمات والفرق ومناطق التغطية وقنوات الحجز.


• تقديم عروض توضيحية وتدريب مبسّط يناسب احتياجات كل عميل.


• متابعة تفعيل الحسابات وتشجيع الاستخدام المستمر للمنصة.


• الإجابة عن الاستفسارات وجمع الملاحظات لتحسين تجربة العملاء.

المتطلبات:

• إجادة العربية ومهارات جيدة في الإنجليزية.


• تواصل واضح، وروح المبادرة، والاهتمام بالمتابعة.


• القدرة على تعلّم الأدوات التقنية وشرحها ببساطة.


• يُفضّل وجود خبرة في دعم العملاء أو تهيئتهم لاستخدام منصات البرمجيات.

Customer Support Specialist: GeoWise Technologies | Riyadh

• GeoWise builds infrastructure for location-based, route-optimised scheduling. We’re looking for a Customer Support Specialist to help service businesses get started and gain daily value from our integrated booking and dispatch platform.

Responsibilities:

• Guide customers from sign-up to their 1st booking


• Help configure services, teams, coverage areas and booking channels.


• Deliver demos and practical training tailored to each customer.


• Follow up on account activation and encourage ongoing platform use.


• Answer questions and gather feedback to improve the customer experience.

Requirements:

• Fluent Arabic and good English.


• Clear communication, initiative and strong follow-through.


• Ability to learn technical tools and explain them simply.


• Customer support or SaaS onboarding experience is a plus.