Customer Success Manager - Next Gen Academy

SAP

Saudi Arabia

On-site

SAR 120,000 - 180,000

Full time

14 days+

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Job summary

SAP Academy for Customer Success offers a three-year journey that develops talent for customer-facing roles. The Customer Success Manager is the strategic contact guiding customers through their journey, ensuring retention, renewals and value realization across SAP solutions.

This paid program provides comprehensive mentoring and hands-on exposure to cloud technologies. You’ll start full-time from day one, rotate through onboarding, and after successful completion transition into a direct CSM

Qualifications

2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
Ability to resolve issues and manage escalations to ensure satisfaction and business continuity.
Cooperative and productive approach to working relationships internally and externally.
Strong learning ability to quickly grasp new concepts and apply them to deliver results.

Responsibilities

Successfully complete a 10-month learn-apply program with classroom and field phases to enhance your CSM role.
Immerse yourself in experiential learning focused on digital transformation, AI, and business acumen.
Serve as strategic contact for customers and drive retention, renewals, and upsells for Cloud products.
Move into a direct customer-facing CSM role in your market after program completion, with ongoing mentoring.