Customer Service Supervisor

areebhr; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

FunQuest is seeking a Supervisor to join our Riyadh team. You will lead staff, drive sales performance, and oversee customer experience and event management to deliver exceptional guest interactions.

The role requires 1–2 years of supervisory experience in relevant environments, a collaborative mindset, strong communication, and a commitment to the brand culture. You will ensure high standards of store operations and professionalism.

Qualifications

• 1–2 years supervisory or team leader experience in retail, entertainment, leisure, F&B, or family-focused environments.
• Positive, collaborative approach and the ability to motivate a team.
• Strong communication skills with guests, colleagues, and management.
• Commercial awareness with understanding of sales targets and KPIs.
• High energy, reliability, and a passion for delivering exceptional guest experiences.
• Commitment to FunQuest's mission and child-friendly culture.

Responsibilities

• Lead and develop the team.
• Drive sales performance and business development.
• Enhance customer experience and manage events.
• Oversee store operations and administration.
• Maintain presentation and cleanliness standards.
• Demonstrate professionalism, compliance and reliability.

Skills

Team leadership

Customer service

Communication

Sales KPIs

Guest experience

Reliability

Job description

on behalf of our client, we are seeking a Supervisor to join their company in Riyadh.

Responsibilities

• Team Leadership & Staff Development
• Sales Performance & Business Development
• Customer Experience & Event Management
• Store Operations & Administration
• Presentation & Cleanliness
• Professionalism, Compliance & Reliability

Requirements

• 1–2 years of supervisory or team leader experience in retail, entertainment, leisure, F&B, or family focused environments.
• A positive, collaborative approach and the ability to motivate a team.
• Strong communication skills with guests, colleagues, and management.
• Commercial awareness, with an understanding of sales targets and KPIs.
• High energy, reliability, and a passion for delivering exceptional guest experiences.
• A commitment to FunQuest's mission and child-friendly culture.