Operations Manager

Silah Tamkeen; Riyadh Region; On-site; SAR 250,000 - 320,000; Full time

Job summary

Silah Tamkeen in Riyadh seeks an experienced Operations Manager to oversee customer service projects and drive performance. You will lead teams, manage client relationships, and ensure adherence to client requirements and internal policies.

The ideal candidate holds a BA in business/related field, has 5+ years in operations management for customer service, and is fluent in Arabic and English. Strong leadership, KPI focus, and organizational skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• At least 5 years of operations management experience in customer service projects.
• Experience leading teams and managing client-facing operations.
• Strong leadership, communication, and problem-solving skills.
• Fluent Arabic and English preferred.
• Based in Riyadh or willing to relocate.

Responsibilities

• Oversee daily operations of customer service projects.
• Lead and motivate operational teams to meet targets.
• Monitor KPIs, service quality, productivity, and customer satisfaction.
• Ensure compliance with policies, procedures and client requirements.
• Manage client relationships and act as main point of contact.
• Identify operational challenges and implement effective solutions.
• Prepare and review operational reports and performance updates.
• Coordinate with HR and other departments to ensure smooth workforce operations.
• Develop initiatives to improve efficiency and service quality.
• Handle escalations and timely resolution of issues.

Skills

Leadership

KPI management

Client relationship management

Operational excellence

Team motivation

Communication

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

We are looking for an experienced Operations Manager to oversee and manage customer service operations in Riyadh. The ideal candidate will have at least 5 years of experience in customer service projects, with strong leadership, operational management, and client relationship skills.

Key Responsibilities:

• Manage and oversee daily operations of customer service projects.
• Lead, supervise, and motivate operational teams to achieve performance targets.
• Monitor KPIs, service quality, productivity, and customer satisfaction.
• Ensure compliance with operational policies, procedures, and client requirements.
• Manage client relationships and act as the main point of contact for operational matters.
• Identify operational challenges and implement effective solutions.
• Prepare and review operational reports and performance updates.
• Coordinate with HR and other departments to ensure smooth workforce operations.
• Develop and implement initiatives to improve efficiency and service quality.
• Handle escalations and ensure timely resolution of customer and operational issues.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in operations management in customer service projects.
• Proven experience managing teams and client-facing operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to analyze performance data and manage KPIs.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office.
• Fluent Arabic and English is preferred.
• Must be based in or willing to work in Riyadh.