Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Saudi Entertainment Ventures | SEVEN; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Saudi Entertainment Ventures | SEVEN is seeking a Shift Supervisor to lead the team on the floor during assigned shifts, ensuring smooth operations and top-tier guest service. You will address issues promptly, maintain safety standards, and ensure all activities align with SEVEN's policies.

Responsibilities include supervising staff, overseeing guest services, and maintaining records for reporting to the Attractions Manager.

Qualifications

• High school diploma or equivalent; hospitality or management qualifications are a plus.
• 3–5 years of experience in a supervisory role in a guest-facing environment, preferably in entertainment or hospitality.
• Strong leadership and communication skills with the ability to manage a team and handle multiple tasks simultaneously.

Responsibilities

• Lead and manage the team during the assigned shift, ensuring tasks are performed effectively and standards are followed.
• Monitor and oversee all floor operations, including guest services, equipment maintenance, and safety protocols.
• Address operational issues or guest concerns promptly, escalating if necessary.
• Enforce safety protocols and ensure adherence to safety standards and procedures.
• Maintain shift records and prepare reports for the Attractions Manager, highlighting outcomes and recommendations.
• Deliver high-quality guest experiences and promote a culture of service excellence among staff.
• Ensure activities comply with local regulations and SEVEN's internal policies.

Skills

Staff supervision

Guest service

Safety protocols

Team leadership

Communication

Training

Education

High school diploma

Hospitality management certification

Job description

The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN's standards and policies.

Requirements

Functional Accountabilities

Staff Supervision and Management

• Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN's standards
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery
• Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles

Operational Oversight

• Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols
• Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary

Guest Service Excellence

• Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues
• Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests

Safety and Compliance

• Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN's safety standards and procedures
• Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs
• Ensure that all shift activities comply with local regulations and SEVEN's internal policies

Reporting and Documentation

• Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement
• Ensure that all documentation is completed accurately and submitted in a timely manner.

Guest Experience

• Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit
• Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction
• Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service

Service Level Standards

• Adheres to SLS

Minimum Qualifications

• High school diploma or equivalent; additional qualifications in hospitality or management are a plus

Professional Certifications

• Certification in Hospitality Management or a related field is a plus

Required Experience

• 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry
• Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously
• A proven track record of delivering excellent guest service and managing guest interactions effectively