Customer Service Representative - Saudi National KSA

تابي; Saudi Arabia; On-site; SAR 74,000 - 80,000; Full time

Benefits offered by this job

Base salary

Language allowance

Performance bonus

Paid training

Nestings period

Job summary

Tabby in Saudi Arabia is hiring a Customer Service Representative - Saudi National to support customers through phone, chat and email in English and Arabic from the KSA office.

You will answer questions, solve problems, and ensure customers have a positive experience by following clear guidelines and using available tools.

The role includes a base salary of SAR 6,635–SAR 7,200 per month, a language allowance, a performance bonus, and paid training with a nesting period.

Qualifications

• You speak and write clearly in both Arabic and English (B1+ level or above in English)
• You’re comfortable with rotational shifts and can work from the office
• You’re helpful, calm under pressure, quick to learn, and take your work seriously.

Responsibilities

• Support customers through phone, chat, and email in English and Arabic
• Answer questions, solve problems, and ensure customers have a good experience
• Follow clear guidelines and use tools to help customers quickly and correctly

Skills

Bilingual (Arabic/English)

Office-based

Calm under pressure

Quick learner

Job description

Customer Service Representative - Saudi National

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA

Reporting To: [e-mail]

Compensation: SR6,635 - SR7,200 / month

Description

About Tabby

Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.

We’re a financial company, please note that some of our products charge interest.

We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.

Key Responsibilities

• Support our customers through phone, chat, and email in both English and Arabi
• Answer questions, solve problems, and make sure customers have a good experience
• Follow clear guidelines and use tools to help customers quickly and correctly

Skills, Qualifications & Requirements

What We’re Looking For

• You speak and write clearly in both Arabic and English (B1+ level or above in English)
• You’re comfortable with rotational shifts and can work from the office
• You’re helpful, calm under pressure, quick to learn, and take your work seriously.

We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good & positive attitude even on the tough days.

Why Join Tabby?

• Base salary: 6,635 SAR gross
• Language allowance: up to 500 SAR gross based on English & Arabic level
• Performance bonus: up to 10% of your base salary
• Paid training: 3 weeks in the office
• Nesting period:3 weeks handling real customers cases while receiving close support