Customer Communications Lead — Data-Driven Messaging

Jeeny; Riyadh; Hybrid; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits and insurance

Flexible working hours

Job summary

Jeeny seeks a Customer Communications Lead to manage rider and driver messaging across channels. You will set prioritisation, governance rules, and ensure timely, relevant communications.

The role emphasizes experimentation, data-driven improvements, and cross-functional collaboration to scale automated messaging. This is a strategic, analytical role requiring strong judgment, stakeholder diplomacy, and a track record in CRM and lifecycle marketing within tech or consumer internet contexts.

Qualifications

• 3–5 years in CRM operations, lifecycle marketing, marketing automation or campaign management.
• Experience governing message volume across multiple internal stakeholders.
• Hands-on with customer engagement platforms and segmentation.

Responsibilities

• Own our communications register: message ownership, audience, purpose, timing, and success metrics.
• Govern frequency caps, suppression rules, priority, eligibility and exit criteria across teams and channels.
• Arbitrate competing sends and document rationale for each decision.
• Design and run the A/B testing programme for content, with a centralized test register.
• Define KPIs for each message and work with data/engineering to close gaps.
• Document content standards from experiments for brand and content teams.
• Partner with data science on automated decisioning with guardrails and rules.
• Lead planning forums with teams to align on sends and approvals.

Skills

CRM operations

Lifecycle marketing

Marketing automation

Campaign management

Stakeholder management

SQL

Tools

CleverTap

Braze

Iterable

Salesforce Marketing Cloud

Job description

Jeeny seeks a Customer Communications Lead to manage rider and driver messaging across channels. You will set prioritisation, governance rules, and ensure timely, relevant communications.

The role emphasizes experimentation, data-driven improvements, and cross-functional collaboration to scale automated messaging. This is a strategic, analytical role requiring strong judgment, stakeholder diplomacy, and a track record in CRM and lifecycle marketing within tech or consumer internet contexts.