COO - FinTech Operations & Growth Leader

Care Pay; Riyadh; On-site; SAR 600,000 - 1,000,000; Full time

Job summary

Care Pay is seeking a Chief Operating Officer (COO) to lead day-to-day operations across Technology, Business Operations, Customer Care, and Complaints Management in Saudi Arabia. You will translate strategy into scalable operations, enhance customer experience, and drive efficiency as the business grows.

You will work closely with the CEO to establish KPIs, manage risks, and build high-performing teams, ensuring strong operational performance in a regulated FinTech environment.

Qualifications

• Saudi Nationals only.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, or a related field.
• Minimum of 10 years of progressive experience in Operations, including significant senior leadership.
• Experience in FinTech, Financial Services, Technology, or regulated environments preferred.
• Proven experience leading multiple operational functions and scaling business operations.
• Fluency in Arabic and English.
• MBA or Master’s degree is an advantage.

Responsibilities

• Lead and oversee Technology, Business Operations, Customer Care, and Complaints Management.
• Develop and execute operational strategies aligned with business objectives.
• Establish clear operational KPIs, service standards, and performance measures.
• Drive process improvement, automation, and digital transformation.
• Ensure high standards of customer experience, service quality, and complaint resolution.
• Identify and manage operational risks with appropriate controls.
• Collaborate with senior leadership on strategic planning and resource allocation.
• Build and develop high-performing teams and promote accountability.

Skills

Strategic thinking

Leadership

Decision making

Stakeholder management

Arabic & English fluency

Education

Bachelor’s degree in Business Administration/Operations/Finance/Engineering

MBA or Master’s degree (advantage)

Job description

Care Pay is seeking a Chief Operating Officer (COO) to lead day-to-day operations across Technology, Business Operations, Customer Care, and Complaints Management in Saudi Arabia. You will translate strategy into scalable operations, enhance customer experience, and drive efficiency as the business grows.

You will work closely with the CEO to establish KPIs, manage risks, and build high-performing teams, ensuring strong operational performance in a regulated FinTech environment.