The CE engineer is working with the customer`s order, providing the specific contract configuration BOM design and non-standard solution design based on the standard offering scope with internal design principal, configure rules and non-standard design reference documents.
Moreover, he/she needs to provide technical solution support for the pre-sales orders to ensure the requirement of sales orders.
He`s/she`s main KPI is ensuring the timeliness and accuracy of the actual orders.
Roles and Responsibilities:
Order Handle
- Handling the orders BOM handling, study the customer`s special requirements especially for non-standard orders, using the configure tools/design tools… to finish the BOM design.
- To conduct the non-standard designs and drawings for manufacturing or wiring diagrams.
- Handling the M-E interface requirements.
- Cooperating with the PDC to achieve new solutions or products for the actual orders implementation.
- Fast response for manufacturing enquiries including internal and external suppliers.
- Fast response for on-site support, including site feedback and installation support.
Technical Solution Support
- Provide technical support for orders, especially for pre-sales.
- Technical support for the type test and certification related matters.
- Compile the non-standard design guidelines.
Enhanced quality, competitiveness and efficiency
- Root cause analysis and improvement actions for design failure cases, monitor the design quality improvement actions, to continuous improvement the reliability of the design.
- Execute the ECO/MCO wave, well-acquainted with change points, and implement those changes within the related documents\\rules\\tools, also monitor the implementation result internally and externally.
- Push or lead the standardization of common request from specific customers or areas.
- To extend the scope of the standard product offering, updated related designs and documents.
- Provide some feasible suggestions to promote order automation rate.
- Provide improvement suggestions.
Communications and others
- There will be multiple counterparts working with by close communications:
- Regional field team
- Customer when required
- Workshop and suppliers
- TKE global & local engineering team
- Abide by the policies and procedures established by the company at all levels
- Utilize the company's tools and resources under the company's guidelines, adhere to all safety policies of the company according to the requirements of the safety management system.
- Complete other tasks assigned by superiors
Main Professional Relationships
Internal
Global IT, MFG EA, Field BSC, PDC,QM
External
Requirement:
Educational Background
- Bachelor’s degree or higher in mechanical / electrical engineering
Professional Experience
- Minimum of 3 years of experience in Elevator industry.
- Able to use common design tools life AUTOCAD, Solidworks or Eplan…
- Knowledge of manufacturing or debugging.
- Experience of working in a multinational environment is preferred
- Well interpersonal and communication skills.
- Well knowledge of common office software.
- Fluent in English as the base, strong preference for Arabic language
Work Environment and Travel Requirements
- Willingness to travel between KSA and other TKE factories globally
- Willingness to travel and visit jobsite together with Field team when required