Concierge

MOVENPICK; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent hotel chain in Saudi Arabia is seeking enthusiastic individuals to act as ambassadors by providing exceptional guest assistance and coordinating various services. Candidates must ensure transparent handling of guest requests and maintain high integrity within the team. This role emphasizes customer satisfaction and requires individuals who thrive in a service-driven environment. Responsibilities include providing accurate information on hotel services, managing guest requests for dining and activities, and developing guest preference records.

Responsibilities

• Be knowledgeable about hotel facilities and provide accurate information to guests.
• Act as an ambassador of the hotel and assist with guest requests.
• Maintain a network of service providers for guest requirements.

Job description

Responsibilities

• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
• Maintain a network of service providers for efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
• Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.