Commercial Officer

Arab Paper Manufacturing Co (WARAQ); Dammam; On-site; SAR 65,000 - 90,000; Full time

Job summary

Arab Paper Manufacturing Co (WARAQ) is seeking a Documentation Specialist to manage delivery notes, invoices, and VAT/SOCPA compliant records in the ERP system. You will coordinate with dispatch, sales, and finance to ensure accurate documentation and timely shipments.

Diploma in Business Administration or Supply Chain is required, with SAP proficiency and MS Office skills. English is required, and 3–5 years of relevant experience is preferred.

Qualifications

• Diploma in Business Administration, Supply Chain, or related field Training
• ERP knowledge (SAP preferred), document control practices, and commercial process understanding
• Proficiency in Microsoft Office, especially Excel and Outlook
• Strong attention to detail, coordination, and organizational skills
• English required

Responsibilities

• Prepare and process delivery notes, sales invoices, credit notes, and debit notes in the ERP system in accordance with confirmed dispatches.
• Verify delivery details, pricing, and order accuracy before generating commercial documentation.
• Coordinate with dispatch, sales, and logistics teams to ensure timely documentation of shipments and deliveries.
• Maintain proper records of all commercial transactions in both digital and physical formats for internal audit readiness.
• Ensure all commercial documents comply with VAT regulations, SOCPA standards, and WARAQ’s internal policies.
• Follow up on Proof of Delivery (POD) collection and confirm receipt with customers for invoicing and payment processing.
• Coordinate with Finance to ensure alignment between invoicing and payment terms, including the release of credit notes.
• Support export documentation including commercial invoices, packing lists, COO, SASO, and other shipping formalities.
• Assist in resolving discrepancies in invoices, product quantities, transport charges, or delivery notes by coordinating with relevant departments.
• Monitor and report on open delivery notes, pending invoices, and aged documentation requiring closure.
• Track and update customer master data, payment terms, and documentation preferences in the ERP system.
• Prepare periodic documentation performance reports, including billing KPIs, delivery vs invoice timelines, and documentation cycle time.
• Liaise with external agents, transport companies, and customers to finalize shipment and billing requirements.
• Assist in year-end closing by ensuring documentation completeness, proper filing, and reconciliation support to Finance.
• Support process improvement initiatives by recommending enhancements to the documentation workflow and ERP usage.

Skills

ERP knowledge

Attention to detail

Coordination

Organizational skills

English proficiency

Education

Diploma in Business Administration, Supply Chain, or related field

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities:

1. Prepare and process delivery notes, sales invoices, credit notes, and debit notes in the ERP system in accordance with confirmed dispatches.

2. Verify delivery details, pricing, and order accuracy before generating commercial documentation.

3. Coordinate with dispatch, sales, and logistics teams to ensure timely documentation of shipments and deliveries.

4. Maintain proper records of all commercial transactions in both digital and physical formats for internal audit readiness.

5. Ensure all commercial documents comply with VAT regulations, SOCPA standards, and WARAQ’s internal policies.

6. Follow up on Proof of Delivery (POD) collection and confirm receipt with customers for invoicing and payment processing.

7. Coordinate with Finance to ensure alignment between invoicing and payment terms, including the release of credit notes.

8. Support export documentation including commercial invoices, packing lists, COO, SASO, and other shipping formalities.

9. Assist in resolving discrepancies in invoices, product quantities, transport charges, or delivery notes by coordinating with relevant departments.

10. Monitor and report on open delivery notes, pending invoices, and aged documentation requiring closure.

11. Track and update customer master data, payment terms, and documentation preferences in the ERP system.

12. Prepare periodic documentation performance reports, including billing KPIs, delivery vs invoice timelines, and documentation cycle time.

13. Liaise with external agents, transport companies, and customers to finalize shipment and billing requirements.

14. Assist in year-end closing by ensuring documentation completeness, proper filing, and reconciliation support to Finance.

15. Support process improvement initiatives by recommending enhancements to the documentation workflow and ERP usage.

Minimum Qualification:

Diploma in Business Administration, Supply Chain, or related field Training

Skills:

ERP knowledge (SAP preferred), document control practices, and commercial process understanding

Proficiency in Microsoft Office, especially Excel and Outlook

Strong attention to detail, coordination, and organizational skills

English required Minimum

Experience:

03-05 Years.