Clinical Applications Educator & Support Specialist

Philips; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Philips is seeking a Clinical Application Specialist in Saudi Arabia to develop and deliver clinical education sessions for customers, adhering to established standards and training materials. The role involves advising on optimal clinical procedures, providing multi-level support, and collaborating with product development, QA, and regulatory teams to enhance product performance.

The specialist will maintain deep product and clinical knowledge, contribute to process improvements, document

Qualifications

• Minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent.

Responsibilities

• Advises customers on the implementation of optimal clinical procedures and protocols.
• Provides first and second-line support to clinical support associates and customers.
• Collaborates with cross-functional teams including product development, quality assurance, and regulatory affairs.
• Documents service records with detailed problem descriptions and resolutions in the Service Management System.
• Engages in moderately complex clinical or system applications assignments and resolutions.

Skills

Clinical support

Healthcare experience

Customer service

Team collaboration

Education

Vocational Education in Medical Industry

Tools

Service Management System

Job description

Philips is seeking a Clinical Application Specialist in Saudi Arabia to develop and deliver clinical education sessions for customers, adhering to established standards and training materials. The role involves advising on optimal clinical procedures, providing multi-level support, and collaborating with product development, QA, and regulatory teams to enhance product performance.

The specialist will maintain deep product and clinical knowledge, contribute to process improvements, document