Client Servicing Specialist

Al-Ahli Club Company; Jeddah; On-site; SAR 120,000 - 240,000; Full time

Job summary

Al Ahli Club Company is seeking a Client Servicing Specialist to own activation calendars and ensure delivery of all contractual commitments for partners. You will coordinate across internal teams to execute activation plans from signing to season-long campaigns, safeguarding timelines and budgets.

You will be the primary escalation point for partner satisfaction, proactively managing risks and identifying opportunities to deepen relationships while reporting progress and ROI to stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications or related field.
• 4–7 years of experience in client servicing, partnership management, or account management.
• Experience coordinating cross-functional teams and managing partner expectations in high-visibility environments.
• Familiarity with sponsorship rights fulfillment and brand activation is highly desirable.

Responsibilities

• Activate partnership agreements by building comprehensive activation calendars and 360-degree execution plans across all relevant internal departments.
• Manage the fulfillment of all contractual rights, including budgets, timelines, and deliverable milestones.
• Lead partnership launches and announcements, including planning and executing signing ceremonies and media moments.
• Serve as the primary point of contact for partner satisfaction proactively managing expectations, risks, and escalations.
• Coordinate with the Client Servicing Specialist to ensure flawless day-to-day execution and documentation.
• Work closely with the Sales team to identify renewal, upselling, and growth opportunities based on partnership performance.
• Prepare and present regular partner reports covering activation progress, KPIs, and ROI outcomes.
• Build and maintain strong, trust-based relationships with key partner contacts at all levels.

Skills

Project management

Organizational skills

Interpersonal skills

Client-first mindset

Attention to detail

Presentation skills

CRM platforms

MS Office

English fluency

Arabic preferred

Education

Bachelor’s degree in Business Administration, Marketing, Communications

Master’s degree or professional certification in PM/Relationship Management

Job description

Job Purpose:

The Client Servicing Specialist is the engine behind partnership delivery at Al Ahli Club Company. Once a deal is signed, this role takes ownership building activation calendars, coordinating execution across every internal touchpoint, and making sure every contractual commitment is fulfilled on time and on budget. From signing ceremonies to season-long activation plans, this individual ensures that partners experience the full value of their investment. The role also serves as the primary escalation point for partner satisfaction, proactively managing risks and identifying opportunities to deepen each relationship.

Generic Accountabilities:

• Represent Al Ahli Club Company with professionalism and care in all partner-facing interactions.
• Uphold the Club’s brand standards and ensure consistency in all partner communications and deliverables.
• Collaborate seamlessly across departments to align activation timelines, resources, and quality standards.
• Maintain detailed records of all partnership activities, approvals, and communications.
• Support a culture of excellence, accountability, and continuous improvement in client service.
• Comply with all internal policies, commercial guidelines, and regulatory requirements.

Key Accountabilities:

• Activate partnership agreements by building comprehensive activation calendars and 360-degree execution plans across all relevant internal departments.
• Manage the fulfillment of all contractual rights, including budgets, timelines, and deliverable milestones.
• Lead partnership launches and announcements, including planning and executing signing ceremonies and media moments.
• Serve as the primary point of contact for partner satisfaction proactively managing expectations, risks, and escalations.
• Coordinate with the Client Servicing Specialist to ensure flawless day-to-day execution and documentation.
• Work closely with the Sales team to identify renewal, upselling, and growth opportunities based on partnership performance.
• Prepare and present regular partner reports covering activation progress, KPIs, and ROI outcomes.
• Build and maintain strong, trust-based relationships with key partner contacts at all levels.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• A Master’s degree or professional certification in Project Management or Relationship Management is a plus.
• 4–7 years of experience in client servicing, partnership management, or account management ideally within sports, entertainment, events, or media.
• Proven ability to manage complex, multi-stakeholder activation plans with tight deadlines.
• Experience coordinating cross-functional teams and managing partner expectations in high-visibility environments.
• Familiarity with sponsorship rights fulfillment and brand activation is highly desirable.

Skills:

• Excellent project management and organizational skills comfortable managing multiple activations simultaneously.
• Strong interpersonal and communication skills with a client-first mindset.
• Attention to detail and the ability to anticipate issues before they lift.
• Confident presenter, able to lead partner meetings and deliver executive-level updates.
• Proficiency in CRM platforms, project management tools, and Microsoft Office Suite.
• Fluency in English is required; Arabic proficiency is preferred.