Head of Ticketing and Memberships

Al Qadisiyah; Eastern Province; On-site; SAR 320,000 - 520,000; Full time

Job summary

Al Qadisiyah Club in the Eastern Province, Saudi Arabia, seeks a Head of Ticketing & Memberships to lead end-to-end ticketing, memberships and fan experience, aligning pricing, sales channels and data governance with club strategy.

You will oversee CRM, data insights, and integrations, develop revenue-driven strategies, and mentor a high-performing team while ensuring compliance and exceptional customer service.

Qualifications

• Bachelor’s degree preferred in business, finance, marketing, sports management, or related field.
• 5-7 years in ticketing, box office operations and/or CRM leadership.
• Experience within a professional sports club or large-scale venue preferred.

Responsibilities

• Collaborate with the CCO to develop and implement the Club’s ticketing & membership strategy.
• Manage tickets, memberships, pricing, discounting and yield strategies.
• Oversee ticketing systems, CRM platforms and integrations.
• Ensure high standard of customer experience across all ticketing and box-office operations.
• Lead and develop the ticketing & memberships team.

Skills

Revenue optimization

Data-driven decision making

CRM & ticketing systems

Stakeholder management

Leadership & team management

Customer experience orientation

Forecasting & budgeting

Strategic thinking

Education

Bachelor's degree in business, Finance, Marketing, Sports Management, or related field

Tools

CRM software

Ticketing systems

Data analytics tools

Job description

Overview

The Head of Ticketing amp Memberships is responsible for the strategic leadership performance and development of the end-to-end Al Qadsiah Club ticketing amp memberships function The role ensures that ticketing activity maximizes income and attendance supports audience and membership growth delivers excellent customer amp fan experience and provides high-quality data and insight to inform organizational decision making This role provides oversight of pricing sales channels CRM shared responsibility with Head of Digital and audience insight while overseeing day-to-day operational delivery and acts as the organizationu2019s senior authority on ticketing and data governance systems and sales performance

Key Responsibilities

Collaborate with the CCO to develop and implement the Clubu2019s ticketing amp membership strategy in alignment with organizational priorities revenue targets and audience development goals building on the growth and learnings from the past 2 seasons Manage tickets memberships and experiences pricing discounting and yield strategies to balance revenue generation accessibility and audience growth Working closely with the Aramco Stadium Team monitor ticket sales performance against targets forecast revenue and adjust pricing or inventory strategies in response to demand and market trends Oversee all ticketing systems CRM platforms and third-party integrations to ensure effective configuration data integrity and operational efficiency across events and sales channels Manage all events on sales processes including CRM setup and ticket inventory configuration ensuring accuracy and operational readiness Ensure a high standard of customer experience across all ticketing and box-office operations by establishing and maintaining customer service standards Maintain amend and enforce ticketing policies and procedures including refunds exchanges discounts and accessibility provisions ensuring consistency and compliance Utilize CRM and ticketing data to generate insights that support reporting marketing initiatives and audience development strategies Ensure compliance with data protection regulations and organizational policies related to customer data management within the ticketing function Lead and develop the ticketing amp memberships team by providing clear direction performance management training and operational oversight to ensure efficient service delivery

Education

Education: Bacheloru2019s degree in business, Finance, Marketing, Sports Management, or related field is preferred.

Experience

Experience: 5-7 years in ticketing, box office operations and/or CRM leadership (ideally within a sports/entertainment venue environment)

Skills

• Commercial Acumen: Strong ability to drive revenue through pricing strategies, yield management, and sales optimization across multiple channels.
• Data-Driven Decision Making: Advanced capability in interpreting ticketing and CRM data to generate actionable insights, forecast demand, and influence strategy.
• CRM & Ticketing Systems Expertise: Deep understanding of ticketing platforms and CRM ecosystems, including segmentation, automation, and customer lifecycle management.
• Strategic Thinking: Ability to translate organizational goals into scalable ticketing and membership strategies that drive both short-term revenue and long-term fan growth.
• Leadership & Team Management: Proven experience in leading, developing, and scaling high-performing teams with clear KPIs and accountability frameworks.
• Stakeholder Management: Strong collaboration skills with senior leadership, media, operations, and external partners to align commercial objectives.
• Customer Experience Orientation: Understanding of fan behavior and expectations, with the ability to design seamless, high-quality end-to-end customer journeys.
• Financial & Forecasting Skills: Strong budgeting, forecasting, and revenue tracking capabilities.

Preferred Experience & Qualifications

• Experience within a professional sports club, major entertainment venue, or large-scale event organization.
• Proven track record of driving ticketing revenue growth and increasing attendance in a competitive market.
• Experience implementing or optimizing CRM strategies tied to fan engagement, memberships, and retention.
• Experience working in high-growth or transformation environments, where systems, processes, and strategies are being built or scaled.
• Masteru2019s degree in business, Sports Management, or a related field is a plus.