City Operations Lead - Readiness & Service Excellence

Qiddiya | القدية; Riyadh; On-site; SAR 300,000 - 600,000; Full time

Job summary

Qiddiya is seeking an experienced Operations Manager to oversee daily city operations across multiple assets, ensuring service delivery aligns with guest experience standards and readiness objectives.

The role requires 8-10 years of progressive operations leadership, cross-functional coordination, and a track record in large-scale developments within the GCC; Saudi Vision 2030 experience is advantageous.

Qualifications

• 8-10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.
• Strong leadership, communication, and stakeholder management skills.
• Experience coordinating cross-functional teams across multiple assets and stakeholders.
• Familiarity with operational readiness methodologies, testing & commissioning, and pre-opening planning.
• Experience operating in the GCC region; familiarity with Saudi Vision 2030 giga-projects is advantageous.

Responsibilities

• Oversee day-to-day city operations across multiple assets to ensure seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of SOPs and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Skills

Cross-functional leadership

Stakeholder management

Operations management

Leadership & communication

Job description

Qiddiya is seeking an experienced Operations Manager to oversee daily city operations across multiple assets, ensuring service delivery aligns with guest experience standards and readiness objectives.

The role requires 8-10 years of progressive operations leadership, cross-functional coordination, and a track record in large-scale developments within the GCC; Saudi Vision 2030 experience is advantageous.