Manager - Operations (DEL2)

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 300,000 - 520,000; Full time

Job summary

Qiddiya Investment Company is seeking an Operations Manager to oversee day-to-day city asset operations, ensuring efficient, safe service delivery aligned with guest experience standards and readiness objectives. The role links strategy and execution across security, facilities, and asset teams.

The ideal candidate will bring 8–10 years of progressive operations leadership experience in large-scale venues, with strong stakeholder management and mastery of SOPs, KPI tracking, and pre-opening

Qualifications

• 8–10+ years in operations management in large-scale entertainment, hospitality, mixed-use developments, or urban operations.
• Experience coordinating cross-functional teams and multiple stakeholders.
• Knowledge of operational readiness methodologies, testing & commissioning, and pre-opening planning.

Responsibilities

• Manage and coordinate daily city operations across multiple assets to ensure KPI adherence.
• Oversee SOPs and operational policies across areas of responsibility.
• Act as coordination point between City Command Unit, Security, Fire & Life Safety, Facilities, and asset teams.
• Monitor performance metrics and drive corrective actions.
• Support planning and execution of events, activations, and phased openings from an operational readiness perspective.
• Lead or contribute to readiness assessments, pre-opening checklists, testing & commissioning.
• Manage vendor and contractor relationships ensuring SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership.

Skills

Leadership

Communication

Stakeholder management

Cross-functional coordination

Operations management

KPI monitoring

Vendor management

Job description

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Key Qualifications & Experience

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.
• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.
• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.
• Excellent leadership, communication, and stakeholder management skills.
• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.
• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.