Manager - Operations (DEL2)

Qiddiya; Riyadh; On-site; SAR 420,000 - 660,000; Full time

Job summary

Qiddiya is seeking an experienced Operations Manager to oversee day-to-day city operations across multiple assets, ensuring seamless service delivery, safety, and alignment with guest experience and readiness objectives. You will coordinate cross-functional teams, implement SOPs, monitor KPIs, support events and asset openings, and manage vendors to deliver excellence for visitors and stakeholders.

We value strong leadership and GCC experience to translate strategic plans into efficient

Qualifications

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.
• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.
• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.
• Excellent leadership, communication, and stakeholder management skills.
• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.

Responsibilities

• Oversee daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Skills

Operations management

Leadership

Stakeholder management

Operational readiness

Job description

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Key Qualifications & Experience

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.
• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.
• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.
• Excellent leadership, communication, and stakeholder management skills.
• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.
• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.