Chief Concierge

AccorHotel; Medina; On-site; SAR 33,000 - 50,000; Full time

Job summary

AccorHotel Medina is seeking an attentive Concierge to assist guests with hotel and local inquiries, coordinate with city services, and ensure smooth daily operations. You will maintain up-to-date knowledge of city highlights, directions, and services, while managing mails, messages, and guest security.

You will also be responsible for responding to calls, attending briefings, and upholding high standards of appearance and service.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages will be an advantage

Responsibilities

• Concierge: assist guests with all inquiries, hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain knowledge of city activities and directions to points of interest
• Manage guests’ mails, messages, courier services and parcel postage
• Maintain order and security of guest keys per Front Office policy
• Receive telephone calls and take messages for guests who are out
• Maintain knowledge of all food and beverage services and hotel features
• Be familiar with hotel fire and life safety procedures
• Attend management trainings and briefings as required
• Present a neat, uniform appearance at all times
• Perform other duties as assigned by management

Skills

Excellent communication

Customer service

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

Primary Responsibilities

• Concierge Operation Assist guests with all inquiries both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
• Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotel s operating standards
• Consult Log Book for information requests left by outgoing shift
• Manage guests mails messages courier services and parcel postage as requested by guests
• Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Other Responsibilities

• Maintain complete knowledge of all food amp beverage services outlets and hotel services features
• Be fully conversant with hotel fire amp life safety emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity

Critical issues in the Job Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation VOG target

Qualifications

• Knowledge and Experience Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times