Channel Team Lead - Saudi National, Hub Delivery (Fulfillment & Operations)

Amazon; Riyadh; On-site; SAR 250,000 - 420,000; Full time

Job summary

Amazon is seeking a Channel Team Lead – Hub Delivery to guide a team of ADEs responsible for onboarding and managing local retail partners within the Hub Delivery program. This leadership role blends field execution with strategic planning to ensure activation and performance targets are met, while upholding high delivery standards.

As coach and results driver, you will help the team overcome challenges, optimize operations, and scale the program across regions, fostering a culture of

Qualifications

• Experience in data analysis and problem solving.
• Bachelor's degree preferred.
• Operations management experience is a plus.

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model.
• Provide hands-on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality.
• Provide consolidated field insights to improve program design, partner experience, and scalability.

Skills

Data analysis

Coaching

Team leadership

Education

Bachelor's degree

Job description

Job ID: 10488180 | Afaq - Warehouse Branch - J02

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

1. Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
2. Provide hands-on coaching in prospecting, onboarding, and performance management
3. Foster a culture of accountability, commitment, and field excellence
4. Monitor team KPIs across operations, activation, and delivery quality
5. Identify systemic issues within territories and implement corrective action plans
6. Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
7. Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• Experience in data analysis and problem solving

Preferred Qualifications

• Experience in operations management
• Bachelor's degree

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