Channel Relationship Manager, AMZL (Last Mile)

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company is seeking a Channel Relationship Manager in Jeddah to manage end-to-end operations and channel partners in the Last Mile Team. Ideal candidates will have a Bachelor's degree and at least 2 years of experience in management. Responsibilities include optimizing delivery processes, ensuring high-quality customer experience, and collaborating with various teams. This role requires strong analytical skills and the ability to drive change. Candidates should be able to work flexible hours.

Qualifications

• 2+ years of employee and performance management experience.
• Ability to work a flexible schedule including weekends, nights, and/or holidays.
• 1+ years of experience with performance metrics, process improvement or lean techniques preferred.

Responsibilities

• Manage end-to-end station operations and channel partner management.
• Enhance quality standards and reduce waste in delivery processes.
• Ensure high performance in quality and customer experience.
• Collaborate with internal teams to deliver customer orders.

Skills

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Channel Relationship Manager, AMZL (Last Mile) - HYT2

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon started as an online bookstore and has since diversified across product categories. Today, Amazon is a market leader in online retail with product lines including Amazon.com, A9.com, IMDb, Kindle, AWS, Alexa, Audible, and more. At Amazon, we strive to be the most customer-centric company on earth and pursue opportunities to accelerate leadership in Operations Management through challenging field experiences that drive scalable improvements across Fulfillment Centers, Supply Chain & Transportation teams. We are seeking a Channel Relationship Manager to work with our Last Mile Team, managing end-to-end station operations and channel partner management.

Responsibilities

• Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Coordinate with cross-functional teams and vendors to deliver customer orders through the last mile network.
• Responsible for in-bound, outbound, delivery, returns and forward leg pick-ups, capacity utilization, network optimization & contingency planning.
• Ensure high overall performance in quality and customer experience through last-mile delivery and pick-up operations.
• Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest content for transition to a problem-solving culture.
• Ensure new processes are communicated to relevant stakeholders, implemented in a timely manner, and standardized across locations. Perform continuous process evaluation to ensure sustainment.
• Use a data-driven approach to solve problems and develop solutions to reduce losses and optimize operational cost.
• Develop standard operating procedures and set/meet operational goals, strategic planning and forecasting; lead process improvements.
• Direct accountability for delivering results in alignment with performance standards, compliance requirements, and capacity needs; drive partner accountability and support to meet goals.

Demonstrated Abilities

We are seeking smart and analytical people who are passionate about operations and capable of driving change, building an organization, and leading through others with direct management responsibility in our Operations Services and Technology Centers. Ideal candidates will leverage strong analytical skills, communication, and big-picture thinking.

Key job responsibilities

• Process & SOP Ownership: Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge, refine, and innovate workflows to enhance quality, reduce waste, and eliminate non-value-added activities through creative solutions.
• Cross-Functional Coordination: Collaborate with internal teams and external stakeholders to ensure seamless execution of last-mile operations and timely delivery of customer orders.
• End-to-End Operations Management: Oversee in-bound, outbound, delivery, returns, forward-leg pick-ups, capacity utilization, network optimization, and contingency planning to drive operational efficiency.
• Partner Management: Manage relationships with delivery partners and vendors to ensure alignment with performance standards, compliance requirements, and capacity needs. Drive accountability, monitor performance metrics, and provide support to meet operational goals.
• Quality & Customer Experience Excellence: Drive high performance in quality metrics and customer experience across last-mile delivery and pick-up operations.
• Training & Capability Building: Work with training teams to develop, improve, and update training materials, embedding a culture of problem-solving and continuous learning across the network.
• Data-Driven Problem Solving: Use data insights and analytics to identify root causes, reduce losses, improve productivity, and optimize costs through structured problem-solving.
• A day in the life: Review metrics, lead the Daily Business Review (DBR), coordinate with cross-functional teams and partners, monitor real-time execution, resolve escalations, ensure SOP adherence, update dashboards and action plans for the next DBR.

Qualifications

• Basic Qualifications: 2+ years of employee and performance management experience; Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience; ability to work a flexible schedule including weekends, nights, and/or holidays.
• Preferred Qualifications: 1+ years of experience with performance metrics, process improvement or lean techniques.

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