Change & Communications Lead

Inbox Business Technologies; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Inbox Business Technologies is seeking an experienced Change & Communications Lead to drive end-to-end delivery of change management, communications, and adoption measurement within our Data & AI programme. You will translate strategy into a structured plan grounded in Kotter principles, ensuring measurable adoption across the organisation.

As this is a senior role, you will manage relationships with senior stakeholders, define the communication strategy, and lead governance and reporting across

Qualifications

• 10-14 years in organisational change management or enterprise programme delivery.

Responsibilities

• Own the overall change-management and communication approach across segments.
• Manage senior sponsors and PMO; secure leadership sponsorship.
• Define the communication plan, principles and initiative charters; oversee seven initiatives and six channels.
• Direct Adoption & Measurement: KPI framework, surveys, dashboards and reporting cadence.

Skills

Organisational Change Management

Stakeholder Management

Executive Communication

Kotter/ADKAR frameworks

Data-driven Adoption & Measurement

Programme Governance

Strategic Communications

English Proficiency

Job description

Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of our enterprise Data & AI change-management programme. Act as the primary point of accountability, translating the Data & AI strategy into a structured change, communication and adoption plan grounded in Kotter's guiding principles, and ensuring measurable, sustained adoption across the organisation.

Employment Type: Full-time employment

Responsibilities

• Own the overall change-management and communication approach across both segments, aligned to our company's Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders, sponsors, the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan, guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream - KPI framework, surveys, dashboards and reporting cadence - and act on adoption insights.
• Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
• Manage the onsite delivery team, ensuring quality, consistency and on-time delivery.
• Provide executive briefings and immersion sessions, and champion a data-driven culture across our company.

• 10-14 years in organisational change management, transformation communications or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformation programmes, ideally in telecom, infrastructure or large regulated organisations.
• Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.
• Organisational Change Management methodologies (Kotter, Prosci ADKAR).
• Enterprise communication strategy, sponsor and stakeholder management.
• Adoption strategy, governance, risk and escalation management.
• Executive engagement, storytelling and briefing.
• Certifications in Prosci / CCMP - required or strongly preferred; PMP - preferred.
• Language: English (fluent, business-level).