Change & Communications Lead

Inboxbiz; Riyadh; On-site; SAR 270,000 - 420,000; Full time

Job summary

Inbox Business Technologies is looking for an experienced Change & Communications Lead to drive end-to-end delivery of the Change, Adoption & Measurement segments of our Data & AI change-management programme. Translate strategy into structured change plans grounded in Kotter's guiding principles for measurable adoption across the organisation.

The role engages senior stakeholders, defines the communication plan, oversees channels, and leads governance, dashboards and executive briefings to

Qualifications

• 10-14 years in organisational change management or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformations.
• Experience with senior stakeholders and large regulated organisations.

Responsibilities

• Own the overall change-management and communication approach across segments.
• Manage senior sponsors and PMO; secure leadership sponsorship.
• Define the communication plan and oversee initiatives and channels.
• Direct Adoption & Measurement workstream with KPI frameworks and dashboards.
• Lead programme governance, RAID, status reporting and change-control.
• Manage onsite delivery team and provide executive briefings.

Skills

Stakeholder management

Change management

Kotter methodology

Adoption metrics

Executive storytelling

Education

Prosci / CCMP certification

PMP certification

Job description

Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of our enterprise Data & AI change-management programme. Act as the primary point of accountability, translating the Data & AI strategy into a structured change, communication and adoption plan grounded in Kotter's guiding principles, and ensuring measurable, sustained adoption across the organisation.

Employment Type: Full-time employment

Responsibilities

• Own the overall change-management and communication approach across both segments, aligned to our company's Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders, sponsors, the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan, guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream - KPI framework, surveys, dashboards and reporting cadence - and act on adoption insights.
• Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
• Manage the onsite delivery team, ensuring quality, consistency and on-time delivery.
• Provide executive briefings and immersion sessions, and champion a data-driven culture across our company.

• 10-14 years in organisational change management, transformation communications or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformation programmes, ideally in telecom, infrastructure or large regulated organisations.
• Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.
• Organisational Change Management methodologies (Kotter, Prosci ADKAR).
• Enterprise communication strategy, sponsor and stakeholder management.
• Adoption strategy, governance, risk and escalation management.
• Executive engagement, storytelling and briefing.
• Certifications in Prosci / CCMP - required or strongly preferred; PMP - preferred.
• Language: English (fluent, business-level).