Front Office Agent

Shangri-La Hotel; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Saudi Arabia is seeking a Front Office Agent to deliver excellent guest services. The ideal candidate should have at least 1 year of hotel experience and possess fluency in both English and Arabic. Responsibilities include managing guest check-ins and reservations while ensuring guest satisfaction. The role is exclusively for Saudi Nationals and offers competitive benefits and growth opportunities in a supportive environment.

Benefits

Competitive benefits

Colleague stay/travel perks

Structured learning pathways

Qualifications

• At least 1 year working experience in hotel.
• Ability to work long hours and shifts.
• Pleasant, friendly, cheerful attitude.

Responsibilities

• Deliver services to guests in a courteous manner.
• Assist in solving guest problems and exceed expectations.
• Process all guest registrations promptly.

Skills

Fluency in English

Fluency in Arabic

Customer service skills

Job description

Find Your Shangri-La in Shangri-La

Shangri‑La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri‑La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace.
• Convenient for Jeddah’s popular landmarks and Red Sea Mall.
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check‑in and check‑out guests.

As a Front Office Agent, we rely on you to

• Have knowledge of the operational systems at Front Office.
• Have knowledge of Shangri‑La’s standard operating policies and procedures.
• Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri‑La Circle, VIP etc.
• Ensure all amenities are in room prior to guest arrival.
• Assist in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.
• Respond to all manners of inquiries regarding hotel facilities and room features.
• Provide courteous service and respond promptly to guest requests and complaints.
• Process all guest registrations promptly and efficiently.
• Stay up to date on room rates, package discounts with the coordination of other concerned departments.

What we are Looking For

• At least 1 year working experience in hotel.
• Ability to work long hours and shift.
• Communicates and writes with fluency in English (as well as the Arabic language).
• Pleasant, friendly, and cheerful attitude.
• This Position is for Saudi Nationals Only.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.